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JUSTINE VILLARREAL
San Antonio,TX
Summary
Dynamic sales consultant with over 9 years of experience in driving profitability through strategic growth initiatives. I've had the opportunity to lead teams, implement data-driven strategies, increasing revenue, while enhancing customer satisfaction. I am passionate about building strong relationships and fostering lasting success, with a commitment to continuous learning and collaborative growth. I am dedicated to delivering exceptional results while embracing innovative approaches to meet evolving market demands.
Overview
18
18
years of professional experience
Work History
Concierge
NFC Amenity
06.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Coordinated reservations ensuring seamless guest experiences.
- Managed concierge desk operations, maintaining high standards of professionalism and organization.
- Developed relationships with residents to enhance services and experiences.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
Customer Care Sales Advocate
Strat Property Management Inc.
01.2021 - 02.2025
- Consistently exceeded monthly sales quotas, earning recognition as a top performer.
- Successfully leased storage spaces across CA, CO, and TX through remote sales efforts.
- Managed rental agreements, processed credit/debit transactions, and ensured smooth onboarding for new customers.
- Provided outstanding customer support, resolving disputes, assisting with past-due accounts, and delivering technical support in a timely manner.
- Collaborated with property management teams to enhance operational efficiency.
Self Storage Manager
Strat Property Management Inc.
05.2016 - 10.2021
- Conducted daily property inspections, ensuring facility security, cleanliness, and operational efficiency.
- Cooperated with facility maintenance, coordinating repairs, and ensured compliance with safety regulations.
- Facility Operations; Ensuring accurate record keeping, managing inventory.
- Implemented marketing strategies, leveraging social media and text campaigns to increase foot traffic, drive sales, and boost brand awareness.
- Completed competitor surveys to adjust sales tactics for optimal performance.
- Expanded client base by diligently prospecting new leads and effectively executing lease agreements.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated new rental rates per lease agreement.
- Trained new sales agents on best practices and company policies.
- Enhanced product knowledge through continuous training and professional development opportunities.
Customer Service Sales Representative
AARP
03.2012 - 04.2015
- Sold service memberships and product offerings by effectively communicating features and benefits.
- Engaged customers in personalized conversations to understand their needs and provide tailored solutions.
- Resolved escalated customer concerns with professionalism and within company guidelines.
- Consistently met and exceeded monthly sales targets through proactive engagement.
Customer Sales Consultant
Pocket Communications
01.2008 - 02.2012
- Approached potential clients, effectively promoting products and closing sales.
- Designed promotional materials to enhance brand visibility and drive engagement.
- Represented brand during special events, strengthening customer relationships and increasing product awareness.
- Managed inventory, placed orders, and ensured shelves were stocked with new product lines.
- Assisted customers with billing inquiries and issue resolutions to maintain satisfaction.
Education
Colibri Real Estate - Real Estate
Colibri Real Estate
09-2026
Highschool Diploma - undefined
San Antonio Technology Academy
01.2017
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
Interests
Timeline
Concierge
NFC Amenity
06.2025 - Current
Customer Care Sales Advocate
Strat Property Management Inc.
01.2021 - 02.2025
Self Storage Manager
Strat Property Management Inc.
05.2016 - 10.2021
Customer Service Sales Representative
AARP
03.2012 - 04.2015
Customer Sales Consultant
Pocket Communications
01.2008 - 02.2012
Highschool Diploma - undefined
San Antonio Technology Academy
Colibri Real Estate - Real Estate
Colibri Real Estate
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