Open To Work
Justine Fay
Austin,TX
Summary
Enthusiastic Restaurant Professional dedicated to delivering exceptional customer experiences and addressing concerns promptly. Demonstrated resourcefulness as Bar Lead, achieving high productivity through effective inventory management and cocktail creation. Focused on enhancing guest satisfaction and optimizing bar operations through strong leadership and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bar Lead
CopperTop Tavern
Austin, Texas
05.2024 - Current
- Managed bar operations during peak hours to ensure timely service and customer satisfaction.
- Developed seasonal cocktail menus that attracted new patrons and elevated guest experience.
- Trained and mentored staff on drink preparation and customer service to improve overall guest interactions.
Server
Zanzibar
Austin, TX
04.2022 - 05.2024
- Served food and beverages promptly while prioritizing customer needs and enhancing dining experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring consistent service quality and customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
Server
Moonshine
Austin, TX
01.2021 - 04.2022
- Provided excellent customer service to enhance dining experience.
- Coordinated with team members during busy shifts to ensure smooth workflow and enhance guest satisfaction.
- Managed table assignments to ensure efficient service flow.
- Collaborated with kitchen staff to fulfill customer orders accurately.
- Operated POS system to efficiently place orders, manage bills, and process complimentary items.
Bar Team Leader
Home Slice Pizza
Austin, TX
02.2018 - 01.2021
- Led bar team to ensure high-quality beverage service.
- Trained new staff on drink preparation and customer service techniques.
- Managed inventory and ordered supplies for bar operations.
- Executed opening and closing duties, including printing sales reports, preparing cash drawers, and taking inventory to maintain operational readiness.
- Managed cash handling duties, ensuring accurate accounting and accountability at shift end.
Server/Bartender Trainer
Toss Pizzeria & Pub
Austin, TX
05.2016 - 02.2018
- Trained new hires on restaurant standards and best practices, enhancing team readiness.
- Provided exceptional customer service to enhance dining experiences at a busy pizzeria.
- Managed table assignments and ensured timely service for all guests.
- Cultivated rapport with regular customers through genuine hospitality, fostering repeat business.
- Collaborated with kitchen staff to communicate orders and special requests effectively.
Server/Bartender Trainer
Hilton
Austin, TX
03.2013 - 04.2016
- Drove sales growth by utilizing upselling techniques and in-depth knowledge of menu items, specials, and promotions.
- Boosted customer satisfaction through prompt attention to needs and delivery of personalized service.
- Provided friendly and efficient service to enhance guest dining experiences.
- Took customer orders accurately and communicated special requests to the kitchen.
- Maintained cleanliness and organization of dining area and service stations.
Bartender
The Mansion On The Sea
Key West, FL
07.2008 - 02.2013
- Mixed and served a variety of cocktails and beverages for guests.
- Managed customer, team, and business needs simultaneously to minimize delays and maintain service quality.
- Coordinated bar inventory and storage procedures to maintain optimal stock levels and ensure timely service for customer demands.
- Assisted with inventory management and restocking supplies as needed.
- Assisted with inventory management and restocked supplies.
Education
San Jacinto College
Pasadena, TXClear Creek High School
League City, TXSkills
- Bar management
- Menu Knowledge
- POS Systems
- Exceptional customer service
- Attention to detail
- Time Management
- Problem Solving
- Adaptable
- Organized
- Leadership
- Collaborative
- Verbal Communication
- Accountable
Certification
TABC
Food Handler
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteHybridRemoteSalary Range
$2/hr - $1000/hrTimeline
Bar Lead
CopperTop Tavern
05.2024 - Current
Server
Zanzibar
04.2022 - 05.2024
Server
Moonshine
01.2021 - 04.2022
Bar Team Leader
Home Slice Pizza
02.2018 - 01.2021
Server/Bartender Trainer
Toss Pizzeria & Pub
05.2016 - 02.2018
Server/Bartender Trainer
Hilton
03.2013 - 04.2016
Bartender
The Mansion On The Sea
07.2008 - 02.2013
San Jacinto College
Clear Creek High School