Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Justin Nieves

Fort Lauderdale,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Inbound Sales Agent

Infinity Sales Group
07.2023 - Current
  • Boosted customer satisfaction by addressing inquiries and providing accurate product information.
  • Increased upselling success by identifying customer needs and recommending suitable add-on products or services.
  • Enhanced team performance by collaborating closely with colleagues to meet sales targets and improve processes.
  • Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.

TRANSFER AGENT

SELECT QUOTE INSURANCE AGENCY
07.2022 - 07.2023
  • Improved client satisfaction by providing timely and accurate responses to inquiries regarding account balances, transactions, and holdings.
  • Ensured compliance with regulatory guidelines by diligently reviewing transfer requests and documentation for accuracy and completeness.
  • Enhanced customer relations by addressing concerns promptly and professionally, resulting in increased client retention rates.
  • Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.

ADMINISTRATIVE ASSISTANT

COMPLETE LOCAL SPECIALTY CARE
03.2021 - 06.2022
  • My key responsibilities were ensuring all schedules and appointments for patients were done in a timely manner
  • Within my duties I also had to ensure that the billing for the patients and the clinic were accurate.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

CUSTOMER SERVICE

PROSPECT MARKETING, LLC
06.2020 - 02.2021
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

CUSTOMER SERVICE

ENTERPRISE HOLDINGS
09.2018 - 05.2020
  • Performed data entry, set up client appointments on inbound/outbound calls, provided policy and service information, resolved customer challenges, and responded to claim inquiries among other customer service duties.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Western Highschool
Davie, FL
06.2017

Skills

  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Product Knowledge
  • Upselling
  • Customer Needs Assessment
  • Sales Development
  • Closing techniques
  • Sales Program Creation

Timeline

Inbound Sales Agent

Infinity Sales Group
07.2023 - Current

TRANSFER AGENT

SELECT QUOTE INSURANCE AGENCY
07.2022 - 07.2023

ADMINISTRATIVE ASSISTANT

COMPLETE LOCAL SPECIALTY CARE
03.2021 - 06.2022

CUSTOMER SERVICE

PROSPECT MARKETING, LLC
06.2020 - 02.2021

CUSTOMER SERVICE

ENTERPRISE HOLDINGS
09.2018 - 05.2020

High School Diploma -

Western Highschool

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Justin Nieves