Justino Ortiz III
Summary
Adaptable professional with a proven ability to quickly learn and adjust to new environments. Expertise in applying acquired knowledge effectively, driving customer satisfaction through exceptional service delivery. Known for strong interpersonal skills and a commitment to addressing concerns promptly, contributing to positive outcomes. Eager to leverage time management and organizational abilities in entry-level opportunities while supporting company growth.
Overview
29
29
years of professional experience
Work History
RSA
Xfinity Comcast
San Francisco
03.2022 - 03.2025
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Placed special orders or called other local stores to find desired items for customers.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained cleanliness and organization of store shelves and displays.
- Greeted customers to determine wants or needs.
- Organized backroom storage areas to ensure inventory was properly stored.
OCS
Guckenheimer
San Francisco
07.2018 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Rotated inventory to reduce waste and optimize freshness.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with inventory management and restocking supplies as needed.
- Prepared beverages such as coffee, tea, soda.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained safe food handling practices to prevent germ spread.
Catering Manager
Specialty's
San Francisco
02.2014 - 07.2018
- Coached staff on strategies to enhance performance and improve customer relations.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Distributed food to service staff for prompt delivery to customers.
Multi-Channel Sales Associate
Best Buy
San Francisco
08.2007 - 07.2013
- Ensured compliance with company policies while performing sales activities in multiple channels.
- Assisted customers in selecting products best suited to their needs, providing product information and answering questions.
- Processed payments for customers utilizing point-of-sale system.
- Identified customer needs by asking questions and advising on best solutions.
Assistant Store Manager
Blockbuster Video
San Francisco
07.2001 - 01.2007
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Coached and developed store associates through formal and informal interactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training to new employees on company policies and procedures.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Cashier
Grocery Outlet Bargain Market
San Francisco
07.1996 - 01.2001
- Verified customer age requirement for alcohol or tobacco purchases.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed other duties as assigned by management.
Education
High School Diploma -
Mision High School
06-1999
Skills
- Customer relations
- Networking
- Analytical and critical thinking
- Conflict resolution
- Social perceptiveness
- Excellent communication
- Communication Skills
- Multitasking Abilities
- Critical thinking
- Verbal communication
- Organization
- Time management
- Decision-making
- Collaboration
- Calm under pressure
- Problem-solving
- Dependable and responsible
- Teamwork and collaboration
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
RSA
Xfinity Comcast
03.2022 - 03.2025
OCS
Guckenheimer
07.2018 - 03.2022
Catering Manager
Specialty's
02.2014 - 07.2018
Multi-Channel Sales Associate
Best Buy
08.2007 - 07.2013
Assistant Store Manager
Blockbuster Video
07.2001 - 01.2007
Cashier
Grocery Outlet Bargain Market
07.1996 - 01.2001
High School Diploma -
Mision High School