JUSTIN P. ROOT
Columbus,OH
Summary
Hardworking employee with customer service skills that provide a positive and memorable experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and time management abilities. Experience stepping into roles that require quick assessment and decisions to drive company succuss. Focused on maximizing employee engagement and performance through training monitoring and support.
Overview
11
11
years of professional experience
Work History
Account Executive
BBI Logistics
Columbus, OH
09.2023 - Current
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Actively monitored competitor activities within assigned region and territory.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Resolved customer complaints by offering creative solutions and incentives.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Site Manager
Express Wash Concepts
Columbus, OH
03.2022 - 09.2023
- Monitor worksite personnel to maintain high levels of quality and performance.
- Comply with operational standards and OSHA regulations.
- Interview and hire qualified candidates to fill open staff positions.
- Motivate and challenge staff to achieve results while offering developmental and educational opportunities.
- Employ management techniques to maintain costs and increase revenue.
- Perform routine audits to maintain inventories and supplies.
- Inspect and evaluate physical condition of establishment to comply with safety, quality and service requirements.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reduce employee and subcontractor turnover rate.
Operations Manager
Esoteric Detailing
Columbus, OH
06.2020 - 03.2022
- Managed scheduling, training and inventory control.
- Directed day-to-day operations through short and long-term strategies to achieve business goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences with effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled materials, supplies and equipment expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leaderships executive decision-making process through reporting and recommendations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Built strong operational teams to meet process and production demands.
Product Line Specialist
Kimball Midwest
Columbus, OH
08.2019 - 06.2020
- Met daily with Sales Representatives to identify new products that the company could sell.
- Spoke with customers to identify product needs that the company could fulfill.
- Monitored sales and utilization of new product rollout.
- Conferred with management and subordinates to resolve problems or complaints with new product.
- Determined budgets, inventory levels and sales rates based on company requirements.
Shipping and Receiving Specialist
Kimball Midwest
Columbus, OH
06.2013 - 08.2019
- Responsible for shipping packages while being available to different departments to help when necessary.
- Consistent top producer of packages shipped.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Obtained required documentation to process shipments and support movement.
- Maintained work areas and kept organized.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
Eastland Fairfield Career Center + Technical School
2019
Graduate -
Upper Arlington High School
2012
Skills
- Inventory Management
- OSHA Safety Requirements
- Reporting and Documentation
- Site Inspection and Management
- Scheduling and Coordinating
- Onboarding and Orientation
- Teamwork and Collaboration
- Performance Evaluations
- Employee Coaching and Motivation
- Recruitment and Hiring
- Goal Setting
- Employee Development
- Managing Operations and Efficiency
- Complex Problem Solving
Timeline
Account Executive
BBI Logistics
09.2023 - Current
Site Manager
Express Wash Concepts
03.2022 - 09.2023
Operations Manager
Esoteric Detailing
06.2020 - 03.2022
Product Line Specialist
Kimball Midwest
08.2019 - 06.2020
Shipping and Receiving Specialist
Kimball Midwest
06.2013 - 08.2019
Eastland Fairfield Career Center + Technical School
Graduate -
Upper Arlington High School
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