Managed and organized a broker’s book of business, ensuring seamless freight movement
Utilized proprietary TMS software to troubleshoot and resolve issues in real-time
Proactively communicated with customers and carriers, providing timely updates on issue resolution
Generated and maintained essential documentation, including rate confirmations, invoices, and quote sheets
Executed 80+ cold calls per day to build relationships with prospects and existing customers
Intern
Buckle
Dublin, Ohio
05.2023 - 08.2024
Participated in advanced weekly sales training and visual merchandising, checking in with both regional and district managers
Responsible for the marketing and growth of the women’s tops department, growing the departments sales by 6%
Assisted in increasing the stores sales by $41,363 in three months compared to the previous year’s sales in those same months
Created individualized training programs and educational demonstrations for teammates
Manager in Training
Buckle
Dublin, Ohio
08.2024 - 03.2024
Utilized multiform business builder tools to track the progress of sales, create weekly sales goals, and to look ahead for upcoming sales trends
Led the Buckle Credit Card department as well as our Guest Connections department, increasing both the acquisitions of the store credit card and the personal relationships between my teammates and our guests
Created business plans bi-weekly, performed teammate and management reviews weekly
Engaged in diverse communication methods
Hostess, Food Runner, Server
Jackie O’s Public House
Athens, Ohio
05.2021 - 07.2023
Provided friendly customer service
Communicated efficiently and effectively with coworkers and kitchen staff
Managed 5-10 tables a shift for net sales upwards of $1,000
Trained new employees in serving, food running, and hosting positions by utilizing uniformed and consistent education
Education
Bachelor of Science - Human and Consumer Sciences, Retail and Fashion Merchandising
Ohio University, College of Education
Athens, Ohio
08.2023
Skills
Account Oversight
Quality Management
Troubleshooting and problem resolution
Effective Organization
Strategic Troubleshooting
Operational Oversight
Clear and Concise Communication
Database Maintenance
Timely Project Delivery
Effective Task Management
Timeline
Manager in Training
Buckle
08.2024 - 03.2024
Account Coordinator, Account Executive
BBI Logistics
07.2024 - Current
Intern
Buckle
05.2023 - 08.2024
Hostess, Food Runner, Server
Jackie O’s Public House
05.2021 - 07.2023
Bachelor of Science - Human and Consumer Sciences, Retail and Fashion Merchandising