JUSTIN P J POLOTAN
HAYWARD,CA
Summary
Highly motivated, creative and versatile individual with more than fifteen years of experience in sales and customer service, two years as a store manager and two years as an assistant manager. Abilities include excellent management, negotiation and public relation skills including establishing good relationships with co-workers and clients. A talent for analyzing problems, simplifying procedures and finding innovative solutions. Adept at working in a fast paced, rapidly changing environment. Nominated for promotion in multiple candidacies in only months after employment. Multiple award winning retail sales history with no intention to relent.
Overview
4
4
years of professional experience
Work History
Store Manager
AT&T
San Mateo, CA
11.2020 - Current
- Moved previous store average overall attainment of over 7 months post covid 15% (90%-105%) over nine month tenure.
- Achieved #1 Internet sales overall attainment in the nation for all of 2021 (August).
- Hired and developed two successful Assistant Managers
- Ranked 3rd among Store Managers in the territory
- Created Fiber/Broadband one pager used in the area to promote metric growth.
- Highest Salesforce Customer Connect Attainment.
- Operational excellence. Recognized for never being on outlier reports for incomplete tasks.
Assistant Store Manager
AT&T
Union City, CA
11.2018 - 11.2020
- Record breaking 2019 Year including VPGM Elite winner (6 month trend best in NCA).
- Trained seven Representatives to Assistant Manager promotions.
- Part of team that had four Assistant Manager to Store Manager promotions.
- Part of team that had two Store Manager to Area Manager promotions.
- Acting Store Manager for multiple occasions maintaining or increasing current attainment.
- Lead Assistant Manager over tenured Assistant Managers.
- Multiple Diamond Club winner (Best in quarter in NCA).
- Called in by Director and Area manager to train new trainees in corporate office.
Retail Sales Consultant
AT&T
Union City, CA
04.2018 - 11.2018
- On first day of training sold premium service to customer for trainer.
- IEat (Best in month) awarded for Premium Video sales.
- Multiple Diamond Club (Quarter best in NCA) winner.
- Multiple #1 in NCA months.
- Record 40+ Premium Video sales in 1 month.
- Posted 30% of store's Entertainment Sales on regular basis.
- Acted as Assistant Manager for one month before promotion in November.
- Promoted after six months as sales representative.
Skills
- Team Leadership
- Coaching and Development
- Goals and Performance
- Mathematical aptitude
- Relationship building
- Strategic thinker
- Sales expertise
- Big Box store upkeep
Timeline
Store Manager
AT&T
11.2020 - Current
Assistant Store Manager
AT&T
11.2018 - 11.2020
Retail Sales Consultant
AT&T
04.2018 - 11.2018
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