Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUSTIN S PETTY

Mint Hill,NC

Summary

Results-oriented operations strategist dedicated to streamlining business processes and optimizing the customer experience. Offers over ten years of hands-on experience in candidate coordination, and client relations. Recognized for maintaining highly accurate records, resolving issues quickly, communicating with internal and external stakeholders, and supporting efficient daily operations in fast-paced business environments.

Overview

11
11
years of professional experience

Work History

Service Operations Manager

BDT
01.2025 - 01.2026
  • Prepared invoices, estimates, and service documentation accurately.
  • Responded to customer calls and resolved concerns professionally.
  • Maintained digital records and updated operational systems daily.
  • Supported candidate coordination to help maintain effective daily operations.

Operations and Customer Service Manager

Lanehart
01.2022 - 01.2025
  • Reviewed inspection reports for accuracy and completeness.
  • Tracked inventory data and prepared management reports.
  • Assisted customers with professionalism and attention to detail.

Assistant Manager

Drain Pros
01.2020 - 01.2022
  • Managed daily operations and supported employee supervision.
  • Scheduled residential and commercial projects.
  • Maintained project documentation and quality standards.

Customer Service Representative

Royal Parking
01.2015 - 01.2020
  • Provided customer service in a high-volume environment.
  • Assisted with services, payments, inquiries, and transaction records.
  • Resolved customer concerns while protecting confidential information.

Education

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC

Skills

  • Investigative and analytical skills
  • Compliance and policy adherence
  • Risk awareness
  • Documentation and record management
  • Customer due diligence
  • Data accuracy
  • Team collaboration
  • Problem resolution

Timeline

Service Operations Manager

BDT
01.2025 - 01.2026

Operations and Customer Service Manager

Lanehart
01.2022 - 01.2025

Assistant Manager

Drain Pros
01.2020 - 01.2022

Customer Service Representative

Royal Parking
01.2015 - 01.2020

Bachelor of Science - Psychology

Fayetteville State University