Service Operations Manager
JUSTIN S PETTY
BDT
Mint Hill,NC
11
years of professional experience
Results-oriented operations strategist dedicated to streamlining business processes and optimizing the customer experience. Offers over ten years of hands-on experience in candidate coordination, and client relations. Recognized for maintaining highly accurate records, resolving issues quickly, communicating with internal and external stakeholders, and supporting efficient daily operations in fast-paced business environments.
Work History
Service Operations Manager
1 Year- Prepared invoices, estimates, and service documentation accurately.
- Responded to customer calls and resolved concerns professionally.
- Maintained digital records and updated operational systems daily.
- Supported candidate coordination to help maintain effective daily operations.
Operations and Customer Service Manager
3 Years- Reviewed inspection reports for accuracy and completeness.
- Tracked inventory data and prepared management reports.
- Assisted customers with professionalism and attention to detail.
Assistant Manager
2 Years- Managed daily operations and supported employee supervision.
- Scheduled residential and commercial projects.
- Maintained project documentation and quality standards.
Customer Service Representative
5 Years- Provided customer service in a high-volume environment.
- Assisted with services, payments, inquiries, and transaction records.
- Resolved customer concerns while protecting confidential information.
Education
Bachelor of Science - Psychology
Skills
Investigative and analytical skills
Compliance and policy adherence
Risk awareness
Documentation and record management
Customer due diligence
Data accuracy
Team collaboration
Problem resolution
Timeline
Service Operations Manager
BDT
2025.01 - 2026.01Read More
Operations and Customer Service Manager
Lanehart
2022.01 - 2025.01Read More
Assistant Manager
Drain Pros
2020.01 - 2022.01Read More
Customer Service Representative
Royal Parking
2015.01 - 2020.01Read More
Fayetteville State University
Bachelor of Science from Psychology
Read More