Summary
Overview
Work History
Education
References
Timeline
Generic

Justise Black

Dothan,AL

Summary

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Seeking a role of increased responsibility that requires hard work and dedication.

Overview

10
10
years of professional experience

Work History

Dispatcher

Bob Woodall Air Care Solutions
11.2022 - Current
  • Responsible for online customer feedback monitoring and replies via Podium (cloud based SAS customer management platform)
  • Coordinate with warehouse parts manager, field service supervisor, sales team, and accounting department to create estimates for service tickets, dispatch technicians, and reconcile all billing accounts.

Strategic Advisor

Dothan Housing
03.2022 - 08.2023
  • Served as catalyst for organizational relationship building to expand strategic partnership
  • Operated as Human Resources Coordinator handling timesheet management, payroll, benefit enrollment, benefit auditing, processing leave, hiring, onboarding, and terminations
  • Developed and executed comprehensive strategic plans in close collaboration with executive leadership team, that aligned with the organization's mission and goals
  • Acted as the primary resource for employees and managers regarding KPI development and strategy.
  • Conducted research, analysis, and provided recommendations for enhancing HR processes, resulting in innovative solutions that met organizational needs
  • Developed and delivered engaging training sessions and presentations on various HR topics for employees of all levels
  • Created employee advisory committee to author and implement employee recognition program.

Director of Kitchen Operations

Chick-Fil-A
03.2020 - 03.2021
  • Operational manager for 11-million-dollar revenue generating store that averaged 34K daily in sales during a drive-thru only service
  • Monitored R&M spending and departmental expenses that accounted for 80% of total restaurant budget - continually reduced incremental profit opportunity (a.k.a
  • Net Food Cost Gap) from 2.28% to 0.21%.

General Manager

Hook & Reel Seafood and Bar
08.2019 - 03.2021
  • Orchestrated new store launch with franchisees, marketing, and executive office as flagship for future operational design
  • Served as training manager and location for new franchisees and managers
  • Responsible for all location HR functionality including: scheduling, payroll, benefit enrollment, onboarding and off boarding.

Concessions Manager

Carmike Cinemas Inc.
05.2014 - 11.2018
  • Served as concessions manager and director of sales for both Dothan Alabama locations as well as interim GM of the Movies ATL location in Camp Creek, Georgia.

Education

Honors High School Diploma -

Dothan High School
Dothan, AL

Certified Culinarian Vocational Diploma -

Culinard Culinary Institute
Jacksonville, FL

Business Management

Western Governors University
Salt Lake City, UT
05.2024

References

AVAILABLE UPON REQUEST

Timeline

Dispatcher

Bob Woodall Air Care Solutions
11.2022 - Current

Strategic Advisor

Dothan Housing
03.2022 - 08.2023

Director of Kitchen Operations

Chick-Fil-A
03.2020 - 03.2021

General Manager

Hook & Reel Seafood and Bar
08.2019 - 03.2021

Concessions Manager

Carmike Cinemas Inc.
05.2014 - 11.2018

Honors High School Diploma -

Dothan High School

Certified Culinarian Vocational Diploma -

Culinard Culinary Institute

Business Management

Western Governors University

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