Justise Stone
Tuscaloosa,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vector Marketing Company
Starkville, MS
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier Manager
Wing Express
Starkville, MS
06.2023 - 01.2024
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
Customer Service Representative
Iqour
Remote
05.2022 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Sitel
Starkville, MS
01.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Nursing
Shelton State Community College
Tuscaloosa, AL05-2027
High School Diploma -
Starkville High School
Starkville, MS05-2023
Skills
- Data Collection
- Information Security
- Appointment Scheduling
- Paperwork Processing
- Consultative Sales
- Account updating
- Active Listening
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Vector Marketing Company
03.2024 - Current
Cashier Manager
Wing Express
06.2023 - 01.2024
Customer Service Representative
Iqour
05.2022 - 11.2022
Customer Service Representative
Sitel
01.2020 - 01.2021
Associate of Arts - Nursing
Shelton State Community College
High School Diploma -
Starkville High School
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