Justo Tavera
Licensed P&C Insurance Agent and General Sales
Riverview,FL
Summary
Customer-focused sales and service professional with 10+ years of experience in quote generation, policy review, and CRM systems. Known for effective communication, problem solving, and customer retention through needs assessment and issue resolution.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Sales Associate and Office Manager
Hello Movers LLC
Tampa, FL
09.2026 - Current
- Commission based sales.
- Assisting customers with moving service questions and booking details for household relocations.
- Providing customer service, communicating with drivers and customers.
- Perform follow-up tasks to ensure customer satisfaction.
- Employee scheduling.
- Facilitate truck preparation for safe and efficient deliveries.
Sales and Customer Preservation
Progressive
Riverview, FL
09.2022 - 09.2026
- Persuaded customers to retain policies with Progressive by highlighting policy benefits and providing tailored recommendations.
- Adjusted policies to align with customer needs, ensuring comprehensive coverage and satisfaction.
- Provided accurate insurance quotes to customers based on their needs.
- Reviewed rating factors to ensure accurate and competitive insurance quotes for customers.
- Reviewed policy coverages in detail.
- Going over state rules and regulations.
- Sales
Problem Solver
Amazon
Ruskin, Florida
12.2021 - 05.2025
- Resolved workflow issues using Amazon safety and quality standards.
- Reviewed process gaps and recommended improvements for warehouse operations.
- Coordinated with associates to restore sortation and packing flow.
Customer Service Representative
NYC Emergency Covid Response - Meals on Wheels
New York, New York
04.2020 - 10.2021
- Managed inbound calls for NYC emergency COVID response meal delivery, providing timely assistance to callers.
- Resolved delivery issues through effective communication, ensuring customer satisfaction.
- Coordinated meal requests with dispatchers and delivery teams.
- Clarified meal schedules, eligibility, and service steps for callers, enhancing understanding and service experience.
Tax Customer Service - Tax Season
Urban Upbound
Jamaica, New York
02.2020 - 06.2020
- Provided accurate answers to tax-related inquiries from clients.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Global Contact Services
Long Island City, New York
10.2018 - 10.2021
- Assisted customers with order changes and account updates to enhance overall service experience.
- Coordinated transportation schedules for Access-a-ride customers, ensuring timely pickups and minimizing wait times.
- Resolved same-day issues for scheduled trips, directly contributing to high levels of customer satisfaction.
Warehouse Manager
Brand Central
East New York, New York
10.2017 - 10.2018
- Managed warehouse receiving, storing, and shipping for Brand Central retail inventory.
- Supervised pick, pack, and dispatch workflows across daily warehouse operations.
- Maintained stock accuracy through cycle counts and inventory reconciliation.
Sales Associate
Rite Aid
Bayside, New York
09.2014 - 10.2017
- Assisted customers with purchases, product locations, and Rite Aid pharmacy questions.
- Processed cash, card, and coupon transactions at front-end register.
- Worked with fellow sales team members to achieve group targets.
Warehouse Worker, Driver helper
UPS
Maspeth, New York
04.2013 - 09.2014
- Loaded and unloaded parcels from trailers and package cars at UPS facilities.
- Sorted packages by destination using conveyor belts and handheld scanners.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Warehouse Worker
Angelica Textile Inc.
Hempstead, New York
04.2012 - 04.2013
- Built and staged carts, pallets, and containers for route loading.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
Maintenance Technician
Equinox
New York, New York
01.2011 - 04.2012
- Perform routine equipment inspections
- Maintained cleanliness of locker rooms and floor areas to uphold hygiene standards.
- Conducted inventory checks to verify accurate stock levels and facilitate timely replenishment.
Barber
Leo's Barbershop
Corona, New York
03.2009 - 01.2011
- Performed haircuts according to client specifications
- Established positive relationships with clients
- Maintained cleanliness of shop environment
Education
High School Diploma -
Benjamin N Cardozo
Bayside, NY06-2006
Some College (No Degree) - Audio Engineering
Touro College
New York, NYSkills
- Quote development
- Customer retention
- CRM systems
- Customer communication
- Persuasion techniques
- Problem solving
- Analytical Skills
- Policy review
- Needs assessment
Certification
- P&C License
Timeline
Sales Associate and Office Manager
Hello Movers LLC
09.2026 - Current
Sales and Customer Preservation
Progressive
09.2022 - 09.2026
Problem Solver
Amazon
12.2021 - 05.2025
Customer Service Representative
NYC Emergency Covid Response - Meals on Wheels
04.2020 - 10.2021
Tax Customer Service - Tax Season
Urban Upbound
02.2020 - 06.2020
Customer Service Representative
Global Contact Services
10.2018 - 10.2021
Warehouse Manager
Brand Central
10.2017 - 10.2018
Sales Associate
Rite Aid
09.2014 - 10.2017
Warehouse Worker, Driver helper
UPS
04.2013 - 09.2014
Warehouse Worker
Angelica Textile Inc.
04.2012 - 04.2013
Maintenance Technician
Equinox
01.2011 - 04.2012
Barber
Leo's Barbershop
03.2009 - 01.2011
High School Diploma -
Benjamin N Cardozo
Some College (No Degree) - Audio Engineering
Touro College