Kimberly Conrad
Medford,Oregon
Summary
Highly trained, self-motivated Medical Assistant with extensive knowledge in Epic EHR. Currently seeking to obtain a position in the medical field to further my personal growth and professional advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EHR Support Analyst
Rogue Community Health
04.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Created user accounts and managed access control.
- Manage system updates, upgrades and implementations.
- Conduct workflow analysis to improve efficient, reliable use of the EHR OCHIN EPIC
- Maintain system preference lists, smart phrases, and Provider Master Files for the Service Area
- Provide daily support to Epic end users through troubleshooting, coaching and training.
- Conduct both classroom style and one-on-one end training.
- Create and run reports for
- Developed comprehensive training materials to educate staff on proper use of EHR systems, improving overall adoption rates.
- Used statistical methods to analyze data and generate useful business reports.
Behavioral Health Medical Assistant
Rogue Community Health
01.2017 - 04.2022
- Handle administrative duties; answering phone calls, scheduling appointments, prior authorizations and refill requests
- Build and edit provider templates within Epic
- Process internal and incoming Mental Health referrals; complete new patient registration and schedule new patient appointment
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant - Float Pool
King County Public Health
04.2017 - 10.2017
- Float to multiple clinics throughout the county depending on need; Primary Care, Pediatrics, Refugee Clinic, Family Planning and Behavioral Health
- Administered injections and medications as directed by physicians
- Ensured the cleanliness, hygiene and maintenance of all facilities, exam rooms and equipment
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Rogue Community Health
04.2015 - 11.2016
- Greeted patients for appointment, obtained accurate medical histories and vital signs
- Accurately perform diagnostic screenings and procedures such as; vision and hearing screening, EKG's and POC testing
- Administer vaccines, and single dose medications via the following routes; oral, subcutaneous, intradermal, intramuscular
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Medical Assistant -
Abdill Career College
Medford, Oregon01.2010
Skills
- Detail-oriented
- Strong communication
- Excellent organization
- Exceptional problem solving
- Critical thinking
- Self motivated
- Remote support
- Software knowledge
- Data entry
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
EHR Support Analyst
Rogue Community Health
04.2022 - Current
Medical Assistant - Float Pool
King County Public Health
04.2017 - 10.2017
Behavioral Health Medical Assistant
Rogue Community Health
01.2017 - 04.2022
Medical Assistant
Rogue Community Health
04.2015 - 11.2016
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Medical Assistant -
Abdill Career College
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