Isaac S. Callicotte
Kansas City,MO
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
12
12
years of professional experience
Work History
EHR Support Analyst
State of Missouri Dept of Mental Health
Kansas City, MO
04.2024 - Current
- Evaluated software or hardware to recommend improvements or upgrades.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
- Tested new products and services prior to launch to ensure they meet quality standards.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives.
Integration Architect
Oracle Corporation / Cerner Corp.
Kansas City, MO
05.2022 - 03.2024
- Provided technical guidance, system development, and troubleshooting on multiple successful Community Works Millennium EHR implementation. Owned client consults for critical regulatory, financial, and patient safety reports. Technical expert to troubleshoot client issues including domain slowness, system auditing, security in Millennium before go-lives
- Successfully implemented go-lives, including elbow support, troubleshooting, and working with client local support to track and resolve technical issues.
- Resolved client issues by establishing workarounds and solutions to debug and create defect fixes.
Senior Solution Analyst /Configuration Analyst
Cerner Corporation
Kansas City, MO
08.2018 - 05.2022
- Technical expert to perform solution-related service request and configuration for PathNet, PowerChart, Revenue Cycle. Scheduling, Appointment Book, FirstNet solutions. Performed scope assessment by gathering information, using application tools for configuring the system, applying and executing the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. Formulated lab data system configuration including orders, instruments, and benches.
- Was part of LEAN Six Sigma for two years.
- Was part of the training team for the department - shadowed and reverse shadowed new associates to the department.
Data Coordinator
Aerotek / HCA Midwest Health
02.2018 - 07.2018
- Verified source data in accordance with departmental operating procedures and regulatory retention mandates.
- Prioritized and investigated queries regarding data discrepancies to support documentation workflow.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
Team Lead - Patient Services Representative
TriWest Healthcare Alliance
08.2015 - 01.2018
- Individually selected from all Team Leads to develop onboarding material for new hires. Improved internal process for tracking, training, and supporting new hires.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings. Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Facilitated and maintained networking relationships in all departments of our hub in order to expedite escalations regarding patient safety.
Volunteer Recruiting Associate
PRA Health Sciences
04.2014 - 07.2015
- Screened clinical research volunteers via phone and in-person while adhering to the strict sponsor requirements and clinical trial protocols.
- Successfully filled each clinical trial.
Prepress Specialist
OfficeMax
02.2013 - 04.2014
- Communicated printing project requirements verbally and in writing with clients and staff members to verify clarity and full customer satisfaction with results.
- Coordinated workflow and scheduling of printing projects.
- Designed and artistically configured prepress projects using layout programs.
Education
Bachelor of Arts - Graphic Design
Park University
Kansas City, MO05.2013
Skills
- Communication and Team Collaboration
- User training
- Customer service
- Troubleshooting and Diagnosis
- Data and Systems Architecture
- Software Installation and Maintenance
- Roadmap Planning and Prioritization
Technical Skills
- Proficient in JIRA, Remedy, Supportal, PowerBi, Microsoft Office, VersionOne, Adobe Creative Suite
- SME ITIL Workflows and LEAN Operations
Timeline
EHR Support Analyst
State of Missouri Dept of Mental Health
04.2024 - Current
Integration Architect
Oracle Corporation / Cerner Corp.
05.2022 - 03.2024
Senior Solution Analyst /Configuration Analyst
Cerner Corporation
08.2018 - 05.2022
Data Coordinator
Aerotek / HCA Midwest Health
02.2018 - 07.2018
Team Lead - Patient Services Representative
TriWest Healthcare Alliance
08.2015 - 01.2018
Volunteer Recruiting Associate
PRA Health Sciences
04.2014 - 07.2015
Prepress Specialist
OfficeMax
02.2013 - 04.2014
Bachelor of Arts - Graphic Design
Park University
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