Jacob Rossman
Beaverton
Summary
Customer service professional with 7+ years of experience in a fast-paced environments. Eager to learn and willing to put in time and effort. Proficient at building and maintaining professional relationships. Detail-oriented, self-motivated with exceptional communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EHR Support Analyst
Virginia Garcia Memorial Health Center
11.2023 - 11.2025
- Issued clear communication via email to multiple departments regarding Epic updates/changes that would affect patient care
- Traveled to VG clinics to provide in-person Epic support to VG staff
- Consistently and promptly answered calls, emails and tickets from peers engaging in Epic problems and troubleshooting the issues until they were resolved
- Responsible for testing and bringing in projects/enhancements into Epic to improve and expedite patient care
- Curated tickets that illustrated requests for adjustments by VG staff to provide Epic support
- Organized outreach through CareMessage to communicate essential updates about clinic closures or other events directly affecting patient care
- Responsible for moving panels of patients to providers who have the credentials that allow them to provide care for targeted patients
- Created and maintained Epic User accounts for VG staff or students at VG to allow them the appropriate security access for their position
- Merged and helped merge patient charts within Epic to allow PHI to be more transparent across the Epic collaborative
Production Lead
WYLD
03.2021 - 11.2023
- Responsible for leading daily production operations and logistics of entire kitchen
- Execution of precisely and accurately dosing consumables with exact amounts of CBD, CBN, CBG, and CBC to the expectations of customers and the FDA
- Acute with quick trouble-shooting and adaptable to changing time constraints and labor limitations
- Performed routine quality assurance audits whilst maintaining food safety throughout entire production process are paramount for the confirmation of product consistency and safety
- Trained employees on facility guidelines, procedures, and paths to efficient and successful production
Quality Line Technician
Lazarus Naturals
07.2020 - 03.2021
- Observation and verification of packaging and of the formulation team’s daily activities
- Maintained clear Excel/Word documents for each batch of product supervised in preparation for audits
- Inspected production floor and employees workflows in accordance with good manufacturing practices
- Executed constant communication with multiple departments with regards to production operations and scheduling
- Conducted audits at order fulfillment and of hold inventory with consistency and accuracy
- Practiced accurate environmental swabbing protocols on a weekly basis
Quality Control Technician
Teeny Foods
01.2018 - 07.2020
- Developed and maintained inspection reports
- Ensured compliance to federal and state laws, as well as company standards and specifications
- Maintain calibration of quality control equipment
- Performed inspections across all stages of production
- Prepare and maintain test data for review
- Evaluate data and draft reports, noting any relevant deviations from existing standards
- Identifying areas for quality control improvement and implement new methods accordingly
- Communicate quality compliance concerns with urgency
Education
Bachelor of Science - Marketing and Business Administration
Oregon State University
Corvallis, Oregon06.2017
High School Diploma - International Business
Glencoe High School
Hillsboro06-2012
Skills
- Strong focus on accuracy
- Diligent worker
- Driven individual
- Consistent reliability
- Proficient in Excel, Epic, and CareMessage
- Effective communicator
- Adaptable to new concepts
- Strong interpersonal skills
- Supportive team participant
Accomplishments
Finalist for the Pizano Award at Virginia Garcia
Certification
- Adult First Aid/CPR/AED Certified through Red Cross from March 2025-26
Timeline
EHR Support Analyst
Virginia Garcia Memorial Health Center
11.2023 - 11.2025
Production Lead
WYLD
03.2021 - 11.2023
Quality Line Technician
Lazarus Naturals
07.2020 - 03.2021
Quality Control Technician
Teeny Foods
01.2018 - 07.2020
Bachelor of Science - Marketing and Business Administration
Oregon State University
High School Diploma - International Business
Glencoe High School