JUSTYCE BARNES
Waco,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
CA /Leasing Consultant
Pecan Ridge Apartments
07.2023 - Current
- With 256 residents- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Customer Service Representative
American Heart Association, Inc
11.2022 - 06.2023
- Efficiently providing assistance to doctor's, students, and instructors on locations in their area where CPR courses are available
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Responded to customer requests for products, services, and company information.
Customer Insurance Advocate
Blue Cross Blue Shield
04.2022 - 11.2022
- Assisted insurance holders with finding potential providers for them to visit
- Advised providers of members' behavioral health insurance benefits
- Answered customer questions regarding deductibles.
- Submitted prior authorization requests for behavioral health services
- Assessed each caller's benefits to determine service needs and concerns
- Conducted extensive research on all inquiries and concerns to ensure complete client satisfaction.
Customer Service Representative
Klarna
05.2021 - 04.2022
- Am responsible for resolving customer issues and making recommendations
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Provided customers with accurate information regarding invoices , payments , and dispute statuses via phone and chat
- Critical think and strong attention to detail in order to resolve customer account and access issues
- Guided customers through navigating existing resources to encourage self-sufficiency.
Collection Specialist
Capital One/ IQor
10.2018 - 10.2020
- Set up drafts and processed immediate payments after conducting thorough research and analysis of the account
- Contacted clients who were behind on payments to set up payment plans and discuss restructuring options
- Handled a high volume of inbound calls related to delinquent account reconciliation
- Assisted with finding solutions for delinquency
- Performed billing breakdowns to provide better understanding of charges on customers' bills
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
No Degree - General Studies
Paul Quinn College
Dallas, TXHigh School Diploma -
La Vega High School
Waco, TX06.2013
Skills
- MS Office proficiency
- Technical support
- Complaint resolution
- Computer proficient
- CRM
- Account management
- Creative Problem-Solving
- Collection Actions
- Organized Mindset
- Competitive Research
- Customer Service
- Relationship Building
- Leasing and Sales
- Cash Handling
- Live Chat
- Negotiation Skills
- Social Media Management
- Listening to customers, meeting productivity goals, and staying current on company offerings
- Property Tours and Inspections
Timeline
CA /Leasing Consultant
Pecan Ridge Apartments
07.2023 - Current
Customer Service Representative
American Heart Association, Inc
11.2022 - 06.2023
Customer Insurance Advocate
Blue Cross Blue Shield
04.2022 - 11.2022
Customer Service Representative
Klarna
05.2021 - 04.2022
Collection Specialist
Capital One/ IQor
10.2018 - 10.2020
No Degree - General Studies
Paul Quinn College
High School Diploma -
La Vega High School
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