Summary
Overview
Work History
Education
Skills
Timeline
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LAKYRA MOODY

Waco,Texas

Summary

Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Seeking a new role to utilize my skills to deliver positive results and extraordinary service.

Overview

6
6
years of professional experience

Work History

Inventory Specialist

Amazon
03.2024 - Current
  • Maintained accurate inventory records and generated weekly, monthly, and quarterly reports on inventory movements and stock levels.
  • Corresponded with establishment representatives to rectify damages or shortages.
  • Utilized strong analytical skills to improve inventory management processes.
  • Trained new employees on inventory management practices and procedures.
  • Investigated discrepancies between physical count and computer records.

Remote Customer Support Specialist

Nordstrom
02.2023 - 02.2024
  • Monitored customer packages to guarantee prompt resolutions.
  • Acted as the main point of contact for issues regarding online enrollment, returns, or missing orders.
  • Analyzed transactions, credit line increase requests, and payment details thoroughly.
  • Conducted audits on customer accounts to uncover issues and recommend fixes.
  • Utilized available resources, including FAQs and forums, to address customer inquiries efficiently.

Customer Service Representative

Designer Shoe Warehouse
11.2019 - 01.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.
  • Helped with purchases and signed customers up for rewards program.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

Education

High School -

Smoky Hill High School
01.2021

Skills

  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Product recommendations
  • Multitasking
  • Problem solving
  • Technical troubleshooting
  • Technical proficiency
  • Data entry
  • Microsoft Office Suite
  • Excel and SQL

Timeline

Inventory Specialist

Amazon
03.2024 - Current

Remote Customer Support Specialist

Nordstrom
02.2023 - 02.2024

Customer Service Representative

Designer Shoe Warehouse
11.2019 - 01.2023

High School -

Smoky Hill High School

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LAKYRA MOODY