Chasity Dixon
Killeen
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 20+ years of administrative and customer service experience.
Overview
25
25
years of professional experience
Work History
COOK
Pecan Ridge Memory Care
01.2023 - Current
- Cooked food according to recipes set by establishment
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Monitored food preparation to ensure proper cooking techniques were utilized
- Attended employee meetings, suggesting process improvements to management
- Followed recipes set by establishment to meet nutritional requirements
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Developed creative garnishes and presentations to enhance customer experiences.
Appointment Scheduler
Seton Medical Center Harker Heights
03.2018 - 01.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
CHAT SUPPORT REPRESENTATIVE
TTEC
06.2013 - 03.2018
- Guided customers through online shopping experiences or troubleshooting via chat or email sessions
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
CUSTOMER SERVICE
Examination Management Services
05.2010 - 06.2013
- Processed orders and detailed transaction information to customers
- Developed strong customer relationships and loyalty through effective communication
- Resolved customer service or billing complaints by refunding money and adjusting bills.
BEHAVIORAL ASSISTANT
MCH Boys Ranch
07.2005 - 10.2009
- Assisted teachers in developing accommodations and modifications to meet student academic and behavioral needs
- Consulted with parents, teachers and other school personnel to determine causes of behavioral problems and develop appropriate solutions.
BEHAVIORAL HEALTH ASSOCIATE
BEHAVIORAL HEALTH, Daybreak Community Services
01.2000 - 04.2003
- Conferred with educational personnel to provide input regarding student progress, improving skills and social development
- Managed inappropriate behaviors through behavior intervention plans and support from clinical team.
Education
HIGH SCHOOL DIPLOMA -
Killeen High School
Killeen, TX06.1993
Skills
- Safe Food Handling Procedures
- Menu Planning
- Menu Marketing Expertise
- Kitchen Equipment Operation
- Effective Planner
- Health Codes Understanding
- Client Inquiries
- Past Due Account Management
- Customer Engagement
- Online Chat
- Call Centers
- Support Services
- Customer Service
- Management Interaction
- Microsoft Office
- Customer Account Management
- Writing Skills
- Telephone Etiquette
- Sales and Upselling
- Call Volume and Quality Metrics
- Customer Needs Assessments
- Customer Service and Assistance
- Active Listening Skills
- Technical Management
Food handling
Cleaning and organization
Cooking
Calendar Management
Meeting deadlines
Remote Work Capabilities
Follow-up skills
CRM Software
Chart updating
Data entry proficiency
Schedule Coordination
Guest Relations
Accuracy and Precision
Timeline
COOK
Pecan Ridge Memory Care
01.2023 - Current
Appointment Scheduler
Seton Medical Center Harker Heights
03.2018 - 01.2023
CHAT SUPPORT REPRESENTATIVE
TTEC
06.2013 - 03.2018
CUSTOMER SERVICE
Examination Management Services
05.2010 - 06.2013
BEHAVIORAL ASSISTANT
MCH Boys Ranch
07.2005 - 10.2009
BEHAVIORAL HEALTH ASSOCIATE
BEHAVIORAL HEALTH, Daybreak Community Services
01.2000 - 04.2003
HIGH SCHOOL DIPLOMA -
Killeen High School
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