Justyce Mills
Twin Peaks
DAYTON,OH
2
years of professional experience
Guest-focused hospitality professional with experience in serving, front desk support, and barista service. Known for order accuracy, multitasking, cash handling, and calm problem-solving in fast-paced environments.
Work History
Server
2 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Delivered food and beverages efficiently while maintaining proper presentation standards.
- Recorded orders accurately and coordinated requests with kitchen and bar staff.
- Suggested menu items and daily specials to support guest satisfaction and sales.
- Processed payments and handled POS transactions with accuracy and professionalism.
- Communicated guest concerns clearly to resolve issues and support smooth service.
- Collaborated with team members to maintain consistent service during peak shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk/receptionist
5 Months- Greeted guests, processed check-ins and check-outs, and verified reservation details accurately.
- Managed incoming calls, answered guest inquiries, and routed requests to appropriate departments.
- Resolved guest concerns promptly, maintaining professional service and support throughout stay.
- Collected payments, balanced cash drawer, and completed daily front desk transactions.
- Updated property management system with room status, stay extensions, and reservation changes.
- Resolved guest concerns promptly, maintaining professional service and support throughout the stay.
- Prepared registration paperwork, billing records, and shift handoff notes for smooth operations.
- Monitored lobby activity, enforced property procedures, and supported secure front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista
11 Months- Prepared handcrafted espresso, brewed coffee, and cold beverages to Starbucks beverage standards
- Delivered friendly customer service while accurately taking customized orders and resolving routine concerns
- Operated POS systems to process transactions, apply discounts, and manage cash handling procedures
- Maintained clean café and workstations by sanitizing equipment, counters, and high-touch surfaces
- Followed food safety and beverage quality procedures during preparation, storage, and service
- Restocked milk, syrups, cups, and grab-and-go items to support continuous store operations
- Supported peak-hour workflow by prioritizing orders and coordinating with teammates on handoff timing
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Food Runner/Barista
1 Year 1 Month- Coordinated with servers and kitchen staff to prioritize rushed orders and avoid delays.
- Delivered plated dishes promptly to correct tables, maintaining accurate order flow across dining room.
- Verified entrée garnishes, temperatures, and special requests before service to ensure guest satisfaction.
- Communicated menu modifications and allergy concerns clearly between front-of-house and back-of-house teams.
- Reset tables and cleared used service items to support steady dining room turnover.
- Monitored expo line for completed tickets, retrieving orders and organizing delivery sequence efficiently.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma
- i started honors classes as a freshman then I was a CCP students for the rest of my 3 years, at Wright State and Sinclair!
- Scholarship Recipient
- Extracurricular Activities: cheerleading
Cosmetology School - COSMENTOLOGY
Skills
Exceptional customer service
Food running
Order accuracy
Guest engagement
Service prioritization
Restaurant professionalism
Client relations
Food safety practices
Cleanliness standards
Sales techniques
Suggestive selling
Wine service
Wine pairings
Table busing
Table bussing
Table presentation
Multitasking Abilities
High energy and stamina
Cool under pressure
Problem-solving
Strong work ethic
Payment handling
Sales expertise
Multitasking
Team support
Cool under pressure
Problem-solving
Multitasking
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Server
Twin Peaks
08.2026 - 10.2026Read More
Front Desk/receptionist
Extended Stay America, ESA
03.2026 - 08.2026Read More
Barista
Starbucks
07.2025 - 06.2026Read More
Food Runner/Barista
Socialite Cafe
08.2024 - 09.2025Read More
Centerville High School
High School Diploma
Read More
Creative Images
Cosmetology School from COSMENTOLOGY
Read More