ServiceNow Google Workspace
Justyn Abbott
IT Support Technician - Secret Clearance
Crestview,FL
Summary
Motivated and detail-oriented IT professional experienced with troubleshooting and resolving technical issues. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situational challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Desktop Support Technician
Leidos
03.2024 - Current
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Collaborated with network administrators to ensure proper support to Network Ports and connectivity issues.
- Reduced downtime with proactive system maintenance and regular software updates.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
IT Help Desk Technician
BrightSpring - Full-Time (40 Hours)
06.2023 - 01.2024
- Provided Tier 2 IT support to 20K national healthcare providers across 100+ sites
- Performed over 1,000 Active Directory and ServiceNow user account and security group creations, modifications, and permissions troubleshooting
- Resolved 1,200 trouble tickets within a 6 month contract supporting 180+ local pharmacies nationally
- Analyzed user identity and access requirements facilitating role-based permissions for organizational applications and websites
Barista
Starbucks - Part-Time (30 Hours)
11.2020 - 06.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Entry-Level IT Support
Northwest Florida State College Training
08.2021 - 12.2021
- Created 55+ Active Directory user account, profiles, and passwords
- Generated 20+ user-based and server virtual machines on Windows 10 and Windows Server 2019
- Provided technical support using knowledge of complex technology to solve problems and support new projects
Education
Associate of Cybersecurity -
Northwest Florida State College
Niceville, FL 08.2021 - Current
CompTIA Security+ Course -
ONLC Training Center
Fort Walton Beach, FL 02.2022 - 02.2022
Software
Azure O365 Citrix
Active Directory Directory Services
Windows 10 MAC OS X
Virtual Machines VMWare Hyper-V
Certification
CompTIA Security+
Timeline
Desktop Support Technician
Leidos
03.2024 - Current
IT Help Desk Technician
BrightSpring - Full-Time (40 Hours)
06.2023 - 01.2024
CompTIA Security+
02-2023
CompTIA Security+ Course -
ONLC Training Center
02.2022 - 02.2022
Entry-Level IT Support
Northwest Florida State College Training
08.2021 - 12.2021
Associate of Cybersecurity -
Northwest Florida State College
08.2021 - Current
MTA: Windows® Operating System Fundamentals
07-2021
Barista
Starbucks - Part-Time (30 Hours)
11.2020 - 06.2023