Justynn Hardaway
Melissa
Summary
Results-oriented professional with a focus on operational efficiency and staff management. Expertise in training, inventory control, and complaint resolution, dedicated to elevating customer service and driving business growth.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
The Crab Station
The Colony
01.2022 - Current
General Manager
Sonic drive in
Frisco
03.2019 - 12.2021
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff scheduling to optimize labor resources.
- Implemented training programs for new employees on operational procedures.
- Conducted inventory management to maintain stock levels and reduce waste.
- Ensured compliance with health and safety regulations in the workplace.
- Collaborated with team members to enhance customer service experiences.
- Developed promotional strategies to increase customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Cashier Manager
McDavid Honda
Frisco
05.2016 - 12.2018
Education
Associate of Arts - Audio Production
South Plains College
Levelland, TX 08.2015 - 06.2017
Skills
- Daily operations
- Staff management
- Inventory control
- Customer service
- Team collaboration
- Complaint resolution
- Promotional strategy
- Employee training
- Sales tracking
- Effective communication
- Problem solving
- Team building
- Time management
- Project management
- Cost reductions
- Visionary leadership
- Contract negotiations
- Training and coaching
- Operations management
- Customer retention
- Recipes and menu planning
- Problem resolution
- Account management
- Recruitment
Timeline
General Manager
The Crab Station
01.2022 - Current
General Manager
Sonic drive in
03.2019 - 12.2021
Cashier Manager
McDavid Honda
05.2016 - 12.2018
Associate of Arts - Audio Production
South Plains College
08.2015 - 06.2017