Juvy Morales
Denver,CO
Summary
Detail-oriented professional with a proven track record of enhancing data accuracy and streamlining processes, resulting in significant efficiency gains. Expertise in machine learning, predictive modeling, and big data analytics complements strong analytical skills. Quick to adapt to new systems, fostering project success and operational optimization. Critical thinking and teamwork capabilities drive success in collaborative environments.
Overview
14
14
years of professional experience
Work History
DATA SPECIALISTS
LUMEN INC
07.2024 - Current
- Monitor work group employees using work-force-management to promote adherence to schedules, breaks, availability for calls, etc
- May adjust work schedules for group, as well as grant entitlement time and payroll change reports
- Manage sensitive employees data with strict confidentiality
- Analyze and reconciles complex data from multiple resources while processing historical data
- Processes extensive amounts of detailed information accurately
- Coordinated tasks such as collecting, checking, and reconciling documents
SERVICE ASSURANCE TECHNICIAN (STRUCTURE LOADER LEGACY /QUANTUM FIBER)
QWEST/CENTURYLINK/LUMEN INC
05.2022 - 07.2024
- Assists outside technicians, engineers and , programmers and other Structure Loaders on facility assignments corrections, updates and maintenance
- Helps navigating systems to make proper updates on customer service facility assignments
- Read and interpret ODIN Load Sheets (OLS), verify/correct/add into Optius/ODIN, EMS,CMS
- Utilizes Sales Force, DNS, Uniqua, NIESL, BLUE MARBLE, Sitetracker as additional systems to support updates and corrections to assigned facilities
- Assists on creating and improving systems and methods processes
- Helps in continuous training of Structure Loaders’ knowledge of updated processes and systems navigation
SERVICE ASSURANCE TECHNICIAN (SWITCH GROOMING PROJECT)
Legacy Qwest/CTL
07.2020 - 05.2022
- Switch grooming project goal is to identify switches that are under utilized and to help the company save revenue or expenses by consolidating Switches Infrastructure
- Builds POTS equipment into the SWITCHDB
- Validation of OE’s (SES/DMC), circuits in various systems.( ISDN, SPECIAL , WATS, TEST and RCF CIRCUITS)
- Clean up of databases
- Assist in repair process
- Issue/monitor set work orders
- Coordinates and supports Central Office Technicians as needed
- Ensure an available selection of OE’s by conducting inventory audits and load balance activities
- Prepares and maintains timesheets and/or work logs with consideration to criticality and due dates
- Identifies, prioritize and organize work to be performed to work collaboratively in a team environment and to participate in process improvement teams
- Updates multiple systems like MARCH/NMA, TIRKS, LMOS, WEBSOP, CRIS
SERVICE ASSURANCE TECHNICIAN
QWEST/CENTURYLINK/LUMEN INC
12.2015 - 06.2020
- Responsible for day-to-day support functions within the Structure Load (and LARG) Centers in North American Operations
- Supports functions that entail building and maintaining copper and fiber inventory across a cross-section of Lumen’s service areas
- Maintains inventory databases for outside plant facilities
- Read and interpret job prints to build plant inventory into LFACS, SWITCH, EMS, CMS, View1, NCON
- Work with copper, fiber and integrated digital loop inventory for simple and complex provisioning inventory as based in LFACS and other inventory systems
- Uses Loop Electronic Engineering Packages (LEEP) to build inventory and pre-provision GPON equipment into the network inventory systems
- Builds new equipment such as pair gain systems, GPON, etc into LFACS, SWITCH, and NCON
- Works closely with outside technicians and engineers during plant construction, verifying accuracy of records and assignments
- Update multiple systems and databases, such as LFACS, Armor, SWITCH, TIRKS, WFMT, NCON, EMS, CMS, OmniVibe with fiber inventory and/or copper cable, pair and terminal information upon completion of work orders
- Helps assigning held orders if needed
Subject Matter Expert
VECTORING PROJECT
07.2016 - 03.2020
- Manages day to day scheduling of work with outside technician and contractor
- Organizes all jobs for all states included in the project
- Find resolution for job fallout
- Coordinates with supervisor, process managers and analyst, engineers and technician for continuous improvement of project workflow and completion
- Delegates and monitor jobs accordingly to meet deadlines
TECHNOLOGIES DATA ANALYST
Qwest
10.2010 - 12.2015
- Performs manual resolution in resolving errors too complex for mechanized systems
- Requires analysis with understanding and knowledge of the transactions to correct data in various computer applications/ software systems including, but not limited to: WFAC, CRIS, SWITCH, LFACS, LMOS, TIRKS, ESS SWITCH, BOSS, SOPAD, SOLAR, RSOLAR, CARS, ALOC, CNUM, DBSync, ERCs, PREDICTOR, WEBSOP, ROMS, CONSULTING PLUS, FACILITY CHECK, WFA, CRIS
- Reviews, updates, corrects and maintains records in the databases due to posting problems from service order processing and/or other database downloads
- Corrects service order errors (e.g., address, location, community rate zone, tax code), requiring the use of multiple systems, so that service orders flow through preventing a delay of customer service and ensuring customer satisfaction
- Communicates with all types of service order issuance groups to resolve billing discrepancies.
- Analyzes and interprets cable transfers, line and station transfers and maintenance cuts to perform necessary system updates
- Creates Methods and Procedure process for newly developed web based systems to help in facilitating training of internal customers
- Additional professional experience available upon request
Education
TEL205- Central Office Telecommunications
03.2010
Bachelors Degree - Hotel and Restaurant Management
University of Santo Thomas
01.1986
Skills
- -Project Management
- -Detail Oriented
- -MS Office
- -Quick Study on New Systems and Processes
- -Processes Creation
- -Efficient Time Management and Organization
Achievements
Star Awards – Vectoring Project for Colorado and Oregon State February 2017
New Hire Sales Subject Matter Expert/ Trainer August - October 2009
Presidents Circle of Excellence 2003
Commitment to Excellence Awardee
BRAVO and ENCORE Awards
Timeline
DATA SPECIALISTS
LUMEN INC
07.2024 - Current
SERVICE ASSURANCE TECHNICIAN (STRUCTURE LOADER LEGACY /QUANTUM FIBER)
QWEST/CENTURYLINK/LUMEN INC
05.2022 - 07.2024
SERVICE ASSURANCE TECHNICIAN (SWITCH GROOMING PROJECT)
Legacy Qwest/CTL
07.2020 - 05.2022
Subject Matter Expert
VECTORING PROJECT
07.2016 - 03.2020
SERVICE ASSURANCE TECHNICIAN
QWEST/CENTURYLINK/LUMEN INC
12.2015 - 06.2020
TECHNOLOGIES DATA ANALYST
Qwest
10.2010 - 12.2015
TEL205- Central Office Telecommunications
Bachelors Degree - Hotel and Restaurant Management
University of Santo Thomas
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