Juvy Ann Bonifacio
Monterey Park,CA
Summary
Customer service representative with 3-4 years experience in telephone customer service including technical support, sales support and customer care. Providing skills to prioritize and multi-task in fast-paced working environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Caregiver
Private Care
09.2024 - 07.2025
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Developed engaging activities tailored to individual interests, enhancing overall well-being.
- Communicated effectively with family members regarding needs of the recipient
Independent Care Provider
Private Client
08.2023 - 07.2024
- Provided personalized care and support to clients, enhancing daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during transportation.
- Developed tailored care plans based on individual client needs and preferences.
- Communicated effectively with families to report on client progress and challenges.
Service Center Representative
TTEC
10.2022 - 01.2023
- Maintained knowledge of exchange guidelines, payment policies and eligibility
- Asked probing questions to determine needs and accurately input information
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered inbound calls
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Customer Service Representative
ICT Group
08.2005 - 06.2008
- Provide customer service
- Provide product information
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Bachelor of Arts - Political Science
Saint Louis College
Philippines03.2005
Skills
- Understanding Customer Needs
- Customer Retention Strategies
- CRM Software
- Upselling Products and Services
- English and Tagalog Fluency
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Upbeat and Positive Personality
- De-escalation Techniques
- Multitasking and Prioritization
- Verbal and Written Communication
- Technologically savvy
- Call Center Operations
Certification
Child Development 2/Parent Education
Timeline
Independent Caregiver
Private Care
09.2024 - 07.2025
Independent Care Provider
Private Client
08.2023 - 07.2024
Service Center Representative
TTEC
10.2022 - 01.2023
Technical Customer Service Representative
ICT Group
08.2005 - 06.2008
Bachelor of Arts - Political Science
Saint Louis College
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