Juvy Kathryn Francisa
Las Vegas,NV
Summary
Efficient restaurant food server known for productivity and ability to complete tasks swiftly. Skilled in order taking, customer service, and conflict resolution. Excel in communication, teamwork, and time management, ensuring seamless dining experiences for customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Golden Entertainment
Las Vegas, Nevada
09.2014 - Current
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Recommended menu items based on guests' preferences and dietary restrictions.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
Restaurant Food Server
Borgata Casino & Hotel
Atlantic City, NJ
09.2004 - 07.2014
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Provided exceptional service to high volume of daily customers.
Restaurant Busser
Borgata Casino & Hotel
Atlantic City, NJ
06.2004 - 09.2004
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
Restaurant Food Runner
Borgata Casino & Hotel
Atlantic City, NJ
03.2004 - 06.2004
- Assisted servers in setting up tables for guests.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Delivered food to guests in a timely manner while following safety protocols.
Restaurant Hostess
Borgata Casino & Hotel
Atlantic City, NJ
05.2003 - 03.2004
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Education
Some College (No Degree) - Computer Science And Programming
AMA Computer Learning Center
PhilippinesSkills
- Guest Relations
- Exceptional customer service
- Handling Complaints
- Food allergy awareness
- Clear Communication
- Order Taking and accuracy
- Menu knowledge
- Suggestive Selling
- Sales Techniques
- Positive and professional
Certification
- TAM of Nevada - Techniques of Alcohol Management
- Southern Nevada Health District Food Handler Safety Training
Timeline
Restaurant Food Server
Golden Entertainment
09.2014 - Current
Restaurant Food Server
Borgata Casino & Hotel
09.2004 - 07.2014
Restaurant Busser
Borgata Casino & Hotel
06.2004 - 09.2004
Restaurant Food Runner
Borgata Casino & Hotel
03.2004 - 06.2004
Restaurant Hostess
Borgata Casino & Hotel
05.2003 - 03.2004
Some College (No Degree) - Computer Science And Programming
AMA Computer Learning Center