Juwaria Rizwan
Glendale Heights,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Divine HVAC
01.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Bella Terra Rehabilitation Center
06.2023 - 11.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
1221 N Swift Rd, Addison, IL 6010101.2026
Associate of Science - Diagnostic Medical Sonography
College of DuPage
Glen Ellyn, IL02.2023
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Data Collection
- Product Knowledge
- Recordkeeping Strengths
- Professional Telephone Demeanor
- Microsoft Outlook
- Active Listening
- Proofreading
- Administrative Support
- Store Maintenance
Certification
- Certified Nursing Assistant, AVID CNA School - April, 2023 - June, 2023
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Bella Terra Rehabilitation Center
06.2023 - 11.2023
Customer Service Representative
Divine HVAC
01.2022 - 12.2023
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Diagnostic Medical Sonography
College of DuPage
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