Joseph Hinojosa
Albuquerque,NM
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 3-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Inside Sales Global Account Manager
HP Inc.
07.2021 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Collaborated with outside 3rd party vendors to expand customers' portfolios
- Managed pipeline and forecast responsibilities, aligning with sales center processes
- Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Leveraged data-driven insights to optimize account strategies, resulting in increased revenue generation from existing clients.
- Led pilot program for Customer On the Fly, streamlining MCID/SCID creation processes
- Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
- Streamlined internal processes for better collaboration between sales, operations, and support teams, increasing operational efficiency.
- Received promotion to ISR IV in 2022.
Customer Service Representative
T-Mobile USA
08.2015 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Exceeded monthly sales goals and customer satisfaction metrics consistently
- Achieved over 105% in overall monthly metrics during the third and fourth quarter of 2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met sales goals set by the company for consecutive years from 2017 to 2020
- Led site analysis project to reduce invalid credits, resulting in improved efficiency and increased revenue
- Ranked top 10 in sales for the site in May and June 2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Business Administration - General Management
University of New Mexico
Albuquerque, NMSkills
- Persuasive Speaking
- B to B sales
- Account Management
- Consultative Selling Techniques
- Coordinated and Efficient Account Management
- Excellent Presentation and Communication Skills
- Detail-oriented with a focus on accuracy
- Effective Time Management and Prioritization
- Innovative and Outside-the-Box Thinker
- Independent Judgment within Established Policies and Practices
Timeline
Inside Sales Global Account Manager
HP Inc.
07.2021 - Current
Customer Service Representative
T-Mobile USA
08.2015 - 01.2021
Bachelor of Business Administration - General Management
University of New Mexico
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