Jykerria Allen
Lake Wales,FL
Summary
Seasoned professional who is BLS certified with 8 years of experience in customer-oriented roles, seeking a Customer Service Representative position. Skilled in addressing customer concerns, managing claims, and ensuring service quality. Proven track record in enhancing team competency, streamlining processes, and maintaining high client satisfaction.
Overview
9
9
years of professional experience
Work History
Bankcard Specialist
Hays
05.2024 - 04.2025
- Address customer concerns in a consistent professionalism, ensuring high satisfaction and service quality.
- Assist with the processing and management of benefits claims, facilitating customer support and resolution.
- Conduct upskill training sessions for team members to enhance overall team competency and performance.
Claims Associate
State Farm
12.2022 - 03.2024
- Collaborated with adjusters to streamline claims processing, upholding procedural standards throughout.
- Assessed insurance policy coverage, facilitating the initiation of contract reviews.
- Handled claim recoveries, subrogation, and coordinated salvage operations effectively.
Patient Access Representative
Adventist Health System
Davenport, FL
05.2022 - 12.2022
- Processed patient demographic and insurance data with precision, ensuring accurate entry into Electronic Medical Records (EMR) systems.
- Confirmed insurance coverage for healthcare services, maintaining adherence to eligibility requirements and regulations.
- Protected the integrity and confidentiality of patient records, consistently upholding HIPAA standards.
- Utilized Epic EHR software for verification and updating of patient records.
Customer Communications Specialist
BayCare
Plant City, FL
06.2020 - 05.2022
- Provided outstanding customer support by managing telephone communications, ensuring client satisfaction and retention.
- Resolved client concerns effectively by utilizing various systems and databases to address and solve problems.
Denial Resolution Specialist
Advicare
01.2018 - 05.2020
- Analyzed complex billing disputes and developed tailored resolutions to minimize
- Facilitated prompt settlement of claims by meticulously managing insurance follow-ups.
- Achieved reimbursement success through effective appeals and third-party insurance follow-ups.
Bill Review Specialist
Conduent
Lakeland, FL
01.2016 - 01.2018
- Evaluated compliance trends and instituted corrective actions to improve operational efficiency.
- Optimized administrative procedures, accelerating billing-related processes.
- Enhanced overall procedural effectiveness by refining task workflows.
Education
Master of Business Administration - Health Services Administration
Keiser University
Lakeland, FL12.2027
Bachelor of Science - Interdisciplinary Studies
Keiser University
Lakeland, FL12.2024
Associate of Arts - Health Services Administration
Keiser University
Lakeland, FL04.2023
Skills
- Insurance follow up
- Epic
- Cerner
- Yellow pages
- Time management
- Excellent attention to detail
- Fast learner
- Customer service
- Claims
- Highly dependable
Timeline
Bankcard Specialist
Hays
05.2024 - 04.2025
Claims Associate
State Farm
12.2022 - 03.2024
Patient Access Representative
Adventist Health System
05.2022 - 12.2022
Customer Communications Specialist
BayCare
06.2020 - 05.2022
Denial Resolution Specialist
Advicare
01.2018 - 05.2020
Bill Review Specialist
Conduent
01.2016 - 01.2018
Master of Business Administration - Health Services Administration
Keiser University
Bachelor of Science - Interdisciplinary Studies
Keiser University
Associate of Arts - Health Services Administration
Keiser University