Chevon McKenzie
Orlando,United States
Overview
11
11
years of professional experience
Work History
Bankcard Specialist
Truist Bank
Orlando, FL
02.2018 - 02.2024
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved balance errors using accounting software.
Customer Service Representative
FISERV
LAKE MARY, FLORIDA
02.2017 - 12.2017
- Provided excellent customer service while assisting with lease solutions
- Logging customer information by computer
- Making outbound calls to customers, as well as taking inbound calls regarding lease agreements
- Provided purchase pricing to both lease holders and dealerships.
Customer Service Representative
AEI
ALTAMONTE SPRINGS, FLORIDA
07.2014 - 01.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Logged customer information and set installation dates.
Customer Service Representative
CONVERGYS
09.2012 - 07.2014
- Provided excellent customer service while helping to troubleshoot television issues
- Logged customer information and set installation dates
- Generated sales of cable packages
- Kept records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Assisted customers by telephone as well as live chat
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solved technical issues with a variety of diagnostic tools
- Conducted research to address customer concerns.
Education
Associate of Arts - Emergency Medical Technology
VALENCIA COLLEGE
APOPKA HIGH SCHOOL
Skills
- Microsoft Office proficient
- Exceptional communication skills
- Computer Literate (Word, Excel, Outlook, PowerPoint, Outlook
- Proficient in cash management
- Credit card processing
- Attention to detail
- Highly organized
- Quality Assessment
References
References available upon request.
Timeline
Bankcard Specialist
Truist Bank
02.2018 - 02.2024
Customer Service Representative
FISERV
02.2017 - 12.2017
Customer Service Representative
AEI
07.2014 - 01.2017
Customer Service Representative
CONVERGYS
09.2012 - 07.2014
Associate of Arts - Emergency Medical Technology
VALENCIA COLLEGE
APOPKA HIGH SCHOOL
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