Jy'Kierra Thompson
Bassfield,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at General Dynamics. Excelled in organization and problem-solving, effectively managing high-stress situations and customer inquiries. Achieved significant improvements in client relations and operational efficiency, leveraging skills in data entry and verbal communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist
Jefferson Daivs County Food Stamp
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Substitute Teacher
Jefferson Davis County School District
02.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Customer Service Representative
General Dynamics
03.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Machine Operator
Howards Inc.
01.2017 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Bassfield High School
Bassfield, MS05.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Typing Speed
- Customer Service
- Problem-Solving
Timeline
Receptionist
Jefferson Daivs County Food Stamp
12.2023 - Current
Substitute Teacher
Jefferson Davis County School District
02.2023 - Current
Customer Service Representative
General Dynamics
03.2020 - 01.2023
Machine Operator
Howards Inc.
01.2017 - 08.2019
High School Diploma -
Bassfield High School
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