Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jyla Dasher

Miami,FL

Summary

Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

3
3
years of professional experience

Work History

Sortation Associate

Amazon
Miami, FL
11.2023 - Current
  • Scanned barcodes on packages using RF scanners.
  • Collaborated with other team members to ensure efficient workflow of packages through the process line.
  • Provided support during peak periods by working extended shifts when required.
  • Organized packages into designated containers for delivery.
  • Met daily productivity goals set by management team.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.

Cashier

McDonalds
Miami, FL
04.2022 - 03.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Call Center Agent

Pizza Hut
Miami, FL
01.2021 - 03.2022
  • Developed strong relationships with customers through effective communication skills.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Education

High School Diploma -

Robert Morgan Educational Center And Technical College
Miami, FL
06-2022

Associate of Science -

Valencia College
Orlando, FL

Skills

  • Shipping Procedures
  • Stock Management
  • Order Picking
  • Barcode Scanning
  • Pallet Jack Operation
  • Customer Relations
  • Remote Office Availability
  • Computer Skills
  • Verbal Communication
  • Data Entry
  • Resolving Issues
  • CRM Software
  • Interpersonal Skills
  • Analytical Abilities
  • Goal-Oriented
  • Answering Questions
  • Gathering Information

Timeline

Sortation Associate

Amazon
11.2023 - Current

Cashier

McDonalds
04.2022 - 03.2023

Call Center Agent

Pizza Hut
01.2021 - 03.2022

High School Diploma -

Robert Morgan Educational Center And Technical College

Associate of Science -

Valencia College
Jyla Dasher