Jylai Hadley
Apopka
Summary
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills that i can contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Associate
Aldi
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Associate
Winn Dixie
09.2022 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Front of House Employee
Chick-fil-A
09.2021 - 04.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Program - HTM Coding
TechSazzy Girls
Sanford FlHigh School
Crooms Academy of Information Technology
Sanford, Fl05-2024
Certification - Sterile Processing Technician
University of Central Florida
Orlando, FL08-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Complex Problem-solving
Accomplishments
- Competed in the Air Force Association Cyberpatriots team as a linux specialist.
- Competed in the inaugural Cyber Launch Cyber security competition.
Timeline
Associate
Aldi
10.2024 - Current
Associate
Winn Dixie
09.2022 - 10.2024
Front of House Employee
Chick-fil-A
09.2021 - 04.2022
Program - HTM Coding
TechSazzy Girls
High School
Crooms Academy of Information Technology
Certification - Sterile Processing Technician
University of Central Florida