Jyllian Soto
Brentwood,NY
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Call Center Representative Hybrid
All County Oral Surgery
Jericho, NY
11.2021 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Customer Service Representative
Foundever
Remote
06.2020 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Brentwood High School
Brentwood NY06-2008
Skills
- Data Entry
- Customer Relationship Management
- Call Control
- Complaint resolution
- Customer Service
- Documentation And Reporting
- Payment Processing
Languages
English
Professional
Spanish
Professional
Timeline
Call Center Representative Hybrid
All County Oral Surgery
11.2021 - Current
Customer Service Representative
Foundever
06.2020 - 04.2024
High School Diploma -
Brentwood High School
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