Jynelle Arlene Maldonado
Auburndale,FL
Summary
Results-oriented Inside Sales Representative with a proven track record of high productivity and efficient task completion. Expertise in customer relationship management, lead generation, and sales strategy implementation drives growth through seamless client interactions. Strong skills in communication, problem-solving, and adaptability enhance team performance and client satisfaction. Committed to delivering exceptional service to both customers and associates.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Windstream Telecommunications
Auburndale, FL
10.2024 - Current
- Conducted outbound calls to existing clients to upsell products or services.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Followed up on pending orders and inquiries in a timely manner.
- Managed multiple sales projects simultaneously and met deadlines.
- Contributed ideas for improving internal processes related to sales operations.
- Cross-sold additional products or services based on customer needs.
- Interpreted conference calls and other workplace communications in real-time.
- Provided support in developing bilingual glossaries for various projects.
Sales Support Specialist
Southern Glazer's Wine and Spirits
Auburndale, FL
12.2020 - 10.2024
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
- Performed quality assurance checks on outgoing orders before shipment.
- Answered customer inquiries regarding products, pricing, and availability.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Facilitated communication between sales, marketing, and product development teams to align strategies.
Personal Banker
Wells Fargo Bank
Lakeland, FL
10.2017 - 03.2020
- Opened new checking/savings accounts, Processed personal loans amongst other financial products
- Provided clients with financial guidance on saving, budgeting, long term financial goals
- Exercised judgement when dispensing information to maintain confidentiality of sensitive customer information
- Traveled to universities, local business and companies to provide free financial education on credit, saving, and financial solutions
Administrative Assistant
Appraisal Central
Lakeland, FL
10.2013 - 10.2017
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with companies policies and procedures
- Communicated with vendors to place and receive orders, request maintenance, and deliver instruction on behalf of office management
- Processed financial documents including contracts, expense reports, and invoices
Paralegal Assistant
Lopez & Humphries P.A
Lakeland, FL
01.2013 - 09.2013
- Consulted with clients, witnesses and legal professionals to define and document case details
- Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information
- Participated in client interviews, observed questioning process and took notes to document information
Customer Service Representative
GC Services
Lakeland, FL
05.2012 - 12.2012
- Answered daily phone calls to resolve customer issues efficiently
- Worked under strict deadlines and responded to service requests and emergency call outs
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
Education
High School Diploma -
Florencia Garcia
Las Piedras, PRSkills
- Bilingual in English/Spanish
- Rapport building
- Risk Management
- Exceptional Customer Service
- Excellent communication skills
- Organized
- Decision Making Ability
- Expertise in cold calling
- Lead generation
- Documentation and reporting
- B2C sales
- Upselling and cross selling
- Salesforce
- Client retention
Languages
Spanish
Professional
Timeline
Inside Sales Representative
Windstream Telecommunications
10.2024 - Current
Sales Support Specialist
Southern Glazer's Wine and Spirits
12.2020 - 10.2024
Personal Banker
Wells Fargo Bank
10.2017 - 03.2020
Administrative Assistant
Appraisal Central
10.2013 - 10.2017
Paralegal Assistant
Lopez & Humphries P.A
01.2013 - 09.2013
Customer Service Representative
GC Services
05.2012 - 12.2012
High School Diploma -
Florencia Garcia
Similar Profiles
Zackary HallZackary Hall
Business Systems Technician at Windstream TelecommunicationsBusiness Systems Technician at Windstream Telecommunications
Trey ForneyTrey Forney
Customer Service Technician at Windstream TelecommunicationsCustomer Service Technician at Windstream Telecommunications
Stephen ThornStephen Thorn
Lead Sales Representative at Windstream TelecommunicationsLead Sales Representative at Windstream Telecommunications