Jyssica Jones
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Tax Registration Processor
CorpNet Incorporated
Westlake Village, CA
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Process Executive
Cognizant Technologies Solutions
College Station, TX
09.2021 - 02.2023
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Security Supervisor
University of Nevada Las Vegas
Las Vegas, NV
01.2020 - 12.2021
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV12-2022
Skills
- Customer Service
- Paperwork Management
- Document Preparation
- Report Writing
- Data Entry
- Teamwork And Collaboration
Timeline
Tax Registration Processor
CorpNet Incorporated
02.2023 - Current
Process Executive
Cognizant Technologies Solutions
09.2021 - 02.2023
Security Supervisor
University of Nevada Las Vegas
01.2020 - 12.2021
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Similar Profiles
Kristi PhelpsKristi Phelps
Account Acquisition Specialist at CorpNetAccount Acquisition Specialist at CorpNet
Marissa JenkinsMarissa Jenkins
Dedicated Account Manager at CorpNet, IncDedicated Account Manager at CorpNet, Inc
Jeffrey W MutschlerJeffrey W Mutschler
Class A CDL Driver at RSK Transit Group IncorporatedClass A CDL Driver at RSK Transit Group Incorporated