Jyssica Long
Cleveland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
University Hospital - University Health System
Cleveland
02.2025 - Current
- Welcomed patients and verified insurance information to ensure seamless check-in experience.
- Scheduled appointments and managed patient flow to optimize clinic efficiency.
- Collaborated with medical staff to ensure accurate patient data entry in systems.
- Educated patients on financial policies and payment options during admissions.
- Resolved patient issues and escalated concerns to appropriate departments effectively.
- Trained new staff on patient access procedures and customer service standards.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
- Managed high volume of incoming calls, delivering exceptional customer service to enhance patient satisfaction.
Licensed Commercial Insurance Agent
Progressive
Cleveland
10.2024 - 01.2025
- Developed tailored insurance solutions for diverse commercial clients.
- Evaluated client needs to recommend appropriate coverage options.
- Conducted risk assessments to identify potential liabilities and exposures.
- Processed policy renewals, cancellations, and endorsements in a timely manner.
Assistant Manager
Homedepot
Cleveland
02.2018 - 08.2024
- Managed daily store operations and ensured compliance with company policies.
- Conducted one-on-one meetings with employees to review performance, set priorities, and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated tasks and monitored project personnel performance.
- Mentored newly hired employees, sharing knowledge of various company programs to enhance onboarding experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Department Supervisor
Homedepot
Cleveland
01.2015 - 02.2018
- Supervised daily operations in busy retail environment, ensuring efficiency and customer satisfaction.
- Educated employees on updated procedures and practices, enhancing team knowledge and performance.
- Resolved customer complaints in a timely manner.
- Supervised departmental employees, delegating tasks and responsibilities to optimize workflow.
- Created visually appealing product displays in the store to attract customer attention.
- Established goals for each team member and monitored progress towards those objectives.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Cashier
Homedepot
Cleveland
08.2014 - 01.2015
- Delivered excellent customer service while promoting loyalty programs, contributing to increased sales.
- Assisted customers with product inquiries and recommended purchases to enhance shopping experience.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders and discounts to ensure accurate pricing.
Cashier
Walgreens
Cleveland
05.2012 - 07.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed cash drawer, ensuring accurate counting and secure handling of cash.
- Operated cash register with efficiency and accuracy, processing various payment methods to enhance customer experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
Education
High School Diploma -
Kenston High School
Bainbridge, OH06-2009
Social Worker
University of Akron
Akron, OHBachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- Customer service
- Effective communication
- Attention to detail
- Conflict resolution
- Problem solving
- Team leadership
- Strong empathy
Timeline
Patient Access Representative
University Hospital - University Health System
02.2025 - Current
Licensed Commercial Insurance Agent
Progressive
10.2024 - 01.2025
Assistant Manager
Homedepot
02.2018 - 08.2024
Department Supervisor
Homedepot
01.2015 - 02.2018
Cashier
Homedepot
08.2014 - 01.2015
Cashier
Walgreens
05.2012 - 07.2014
High School Diploma -
Kenston High School
Social Worker
University of Akron
Bachelor of Arts - Psychology
Southern New Hampshire University