Jytsy Villareal
Woodbridge,VA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 4 years of management performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager II
Amazon
03.2023 - Current
- Site's Subject Matter Expert (SME) for all Outbound operations including but not limited to: Late Batch/Slam, Full/Partial Order Not Delivered, Shorts Rate, Quantity/Quality Concessions, Same Day Unavailabilty.
- Managed and motivated employees to be productive and engaged in work, which led to a 25% increase in Outbound Indirect Rate from 400 to 500 and a 13% increase in Pack Rate from 73 to 73.
- Led the successful launch of Central Flow (CF) for the Site and became an active Point of Contact for all Back Half communications between CF and Under the Roof teams.
- Accomplished multiple tasks within established timeframes such as performing High Standards Walks and Austin Audits while ensuring Batching is completed.
- Controlled costs to keep business operating within budget and increase profits.
Area Manager
Amazon
02.2022 - 03.2023
- Managed 132 Associates & 2 Assistant Managers
- Reduced the misuse of indirect hours from 250 Unplanned Extra Hours to 70 Planned Hours
- Improved Late Batch Op Controllable (LBOC) 76% (from 25% to 6%) becoming lowest on site, against an
- Reduced Support Spend 20% (from 10% to 8%) against a 7.6% goal
- Created Excel & Quip tools assisting operational management
planning, utilized by two additional sites (UPA1 & UIL2)
Assistant Shift Manager
Amazon
01.2021 - 02.2022
- Improved Outbound Indirect Rate from 150 to 190 (27% increase)
- Decreased Late Batch percentage to 13% (from 30%), a 57% decrease, the lowest since launch of Guided Batching
- Maintained Support Spend under 10% every shift
- Led shifts with highest pack rate record, exceeding 65 units per hour (UPH) in a single shift by engaging AA's to identify obstacles, use predictive picking to quickly identify bins, & acknowledged personal growth to keep associates motivated
- 1 of 3 managers to launch IDT1
Warehouse Associate
Amazon
02.2019 - 01.2021
- Assisted management in assigning tasks to balance labor to ensure an efficient shift & meet customer order times.
- Problem solved missing item inventory
Skills
- Operations Management
- Employee Scheduling
- Process Improvement
- Business Development and Planning
- Relationship Building and Management
- Quality Assurance
- Goals and Performance
- Team Development
- Staff Development
- Operations
- Order Management
- Controlling Costs
Certification
- EPJ Certified - 07/09/2023 to 07/09/2025
- First Aid Certified CPR/AED - 03/08/2023 to 03/01/2025
Timeline
Area Manager II
Amazon
03.2023 - Current
Area Manager
Amazon
02.2022 - 03.2023
Assistant Shift Manager
Amazon
01.2021 - 02.2022
Warehouse Associate
Amazon
02.2019 - 01.2021
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