Jesse Zinkgraf
Ponder,TX
Summary
Enthusiastic and motivated individual, very passionate about customer service. Team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Self-motivated and able to work well under pressure. Overall dedicated, driven, goal-orientated self starter.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
FIS Global
11.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
Admissions Outreach Manager
Martinsburg College
02.2023 - 10.2023
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Managed outbound team to increase admissions and enrollment.
- Surpassed monthly admission targets and internal growth goals
- Managed social media platforms to amplify outreach efforts and build connections with target audiences.
Admissions Outreach Coorinator
Martinsburg College
01.2021 - 02.2023
- Increased admission lead opportunities through social media channels and outbound contacts.
- Developed partnerships with relevant stakeholders, strengthening the organization's presence in the online community.
- Enhanced program visibility by creating targeted outbound marketing campaigns and utilizing social media platforms.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
Customer Service
Publix
08.2009 - 05.2020
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes by following Publix standards and objectives.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, Florida05.2012
Skills
- Regulatory Compliance
- Clerical Support
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Account Updating
- Customer Relationship Management (CRM)
- Product and Service Solutions
- Product Knowledge
- Quality Assurance
- CRM System Proficiency
- Complex Problem-Solving
- Cross-Functional Team Collaboration
- Employee Management
- POS System Operation
- Customer Complaint Resolution
- Customer Service
- Guest Services
- Problem Resolution
- Adaptability
- Active Listening
- Attention to Detail
- Problem Solving
Timeline
Customer Service Associate
FIS Global
11.2023 - Current
Admissions Outreach Manager
Martinsburg College
02.2023 - 10.2023
Admissions Outreach Coorinator
Martinsburg College
01.2021 - 02.2023
Customer Service
Publix
08.2009 - 05.2020
High School Diploma -
Fernandina Beach High School