Kawanna Bates
Newberry,USA
Summary
Results-driven sales and operations leader with 18+ years of experience in wireless retail management. Proven track record of leading high-performing teams, exceeding sales targets, and driving business growth through coaching, customer engagement, and operational excellence. Strong ability to develop talent, implement strategic initiatives, and optimize performance across multiple locations.
Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
10
10
years of professional experience
Work History
Associate Director of Retail Sales
AT&T
Florida
02.2023 - 12.2025
- Oversaw operations for 6–7 retail locations, ensuring consistent performance and operational excellence
- Led and developed retail store managers through coaching, training, and performance management
- Managed over 100 direct and indirect employees across multiple locations
- Drove employee engagement and built strong internal talent pipelines for promotion
- Adapted quickly to company initiatives and executed strategic directives effectively
- Conducted team meetings and performance calls to align goals and drive results
- Strengthened operational efficiency and overall store performance
Lead, Retail Indirect Sales
AT&T
Florida
01.2021 - 01.2023
- Oversaw 16 authorized retail locations, ensuring brand and operational consistency
- Trained employees on delivering the AT&T customer experience
- Managed escalations, resolving customer and system-related issues efficiently
- Introduced and implemented new sales strategies and initiatives
- Conducted operational audits to ensure compliance and performance standards
Assistant Sales Manager / Retail Store Manager
AT&T
South Carolina
10.2015 - 12.2020
- Led and coached teams to consistently exceed sales and performance targets, ranked Top 5 in the state.
- Drove employee engagement through mentoring, motivation, and development
- Maintained high operational and visual merchandising standards
- Ensured exceptional customer satisfaction and service delivery
- Facilitated team meetings and performance reviews
- Mentored sales representatives and assistant managers for career advancement
Education
Bachelor of Business Administration -
DeVry
Online 12.2028
Skills
- Sales Leadership & Coaching
- Team Development & Engagement
- Customer Experience Management
- Business Operations
- Microsoft Office Suite
- Professional Oral Communication
Timeline
Associate Director of Retail Sales
AT&T
02.2023 - 12.2025
Lead, Retail Indirect Sales
AT&T
01.2021 - 01.2023
Assistant Sales Manager / Retail Store Manager
AT&T
10.2015 - 12.2020
Bachelor of Business Administration -
DeVry