Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Software
Websites
Interests
Accomplishments
Timeline
TruckDriver

Katheryn Campbell

Industrial & Process Engineer - Customer Solutions
Nashua,NH

Summary

Highly analytical and detail-oriented industrial engineer with 8+ years of experience in process optimization and data analysis. Proficient in programming languages such as SAS, Python, and SQL, with a strong desire to leverage my problem-solving skills in software development. Seeking to bring my unique blend of technical and analytical expertise to a software engineering role.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Solutions Engineer

FedEx Ground
Manchester, NH
01.2022 - Current
  • Coordinated with tier 1 customers to resolve numerous technical issues improving transit alignment and presented proposals for process improvements.
  • Ran statistical analyses within SAS and SQL developer to process large datasets of FedEx Ground's transit information to communicate weekly changes within the dataset.
  • Created reports in SAS to transform FedEx's transit data into customer-specific formats.
  • Developed and implemented performance improvement strategies to align customer expectations on package delivery. Since 2022, aligned on-time service has improved from 36% to 91%, overall order-to-delivery time has decreased by 1.2 days, 1-day eligible volume increased by 8% and 2-day eligible volume increased by 15%.
  • Interacted with subject matter experts to develop training material and tools for personnel in new-hire onboarding, customer understanding of our network, and increasing current employee efficiency.
  • Captured company data for use in project planning and execution as well as for quarterly meetings with customers. Developed polished visualizations to share results of data analyses.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance, reducing capital expenditures by $15 million in 2023.
  • Participant in a large-scale team for company-wide software migration from SAS to Microsoft Power BI and Azure.

Engineering Specialist

FedEx Ground
Manchester, NH
11.2020 - 01.2022
  • Operated successfully in warehouse environment focused on maximizing performance of labor efficiency and profit areas out of 8 facilities, reducing Total Labor Hours by 14 points in one year - equivalent to ~$432,000 in cost savings.
  • Utilized MySchedule to produce efficient and structurally possible dock schedules and labor demand plans.
  • Interacted with subject matter experts to develop training material and tools for admins, ops managers, and other personnel.
  • Developed planning criteria for integrating and enabling new technologies that come with automating an existing warehouse.
  • Prepared action plans for problematic processes and assets.
  • Drafted equipment layout plans to enhance workplace efficiency for new and existing production floors.

Operations Analyst

FedEx Ground
Manchester, NH
12.2019 - 11.2020
  • Modeled data and forecast trends using Excel, VBA, and Business Objects.
  • Generated reports of findings to help district management have a pulse on operations and make key decisions
  • Evaluated operations' performance and policies against daily, weekly, and monthly metrics
  • Worked with industrial engineers to recommend hardware and software adjustments and resolve operational shortcomings
  • Presented results of data analysis to management or other end users
  • Identified and analyzed project risks and developed mitigation strategies
  • Designed data optimization and interfaces for user interaction
  • Determined and developed algorithms to improve and optimize operational processes

Senior Operations Administrator

FedEx Ground
Dallas, TX
10.2016 - 12.2019
  • Monitored company policies and developed new operational procedures, increasing customer service response efficiency by 70%
  • Prepared expense reports to manage and track expenses and invoices
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions
  • Developed and executed from scratch new operating practices, policies and procedures
  • Monitored daily operations to maintain compliance with organizational policies, regulations and laws
  • Established procedures and reporting systems to streamline internal organizational communication

Education

Bachelor of Science - Mechanical Engineering

LeTourneau University
Longview, TX
2010 - 2017

Skills

  • Project Management
  • Business Intelligence
  • Data Analysis
  • Process Management
  • Risk Assessment
  • Root Cause Analysis
  • Technical Analysis
  • Advanced Microsoft Office

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work from home optionCompany CulturePaid time offCareer advancementHealthcare benefitsPersonal development programsWork-life balance401k matchStock Options / Equity / Profit Sharing

Languages

English
Native or Bilingual

Software

SAS

SAP Business Objects

Python

Microsoft Suite

Oracle SQL Developer

Power BI

Azure

Google Cloud Platform

Websites

Interests

Software Engineering

Coding

Hiking

Accomplishments

Awarded Business Excellence Award July 2023 for implementing innovative solutions that lead to improved international customer satisfaction.

Timeline

Solutions Engineer

FedEx Ground
01.2022 - Current

Engineering Specialist

FedEx Ground
11.2020 - 01.2022

Operations Analyst

FedEx Ground
12.2019 - 11.2020

Senior Operations Administrator

FedEx Ground
10.2016 - 12.2019

Bachelor of Science - Mechanical Engineering

LeTourneau University
2010 - 2017

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Katheryn CampbellIndustrial & Process Engineer - Customer Solutions