Kathey Gloster
Summary
Results-focused member services professional highly effective at building relationships with team members and customers of all backgrounds. Open and clear manager willing to take on any task with hardworking and resourceful mindset. Motivated Member Service Supervisor adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver.
Overview
32
32
years of professional experience
Work History
Member Services Supervisor
Benecard PBF Services
03.2019 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Recommended alternative options and services in alignment with individual needs, requirements and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Answered member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
- Led team of representatives servicing Members, Doctor's offices and Retail Pharmacies.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Completed training and worked effectively under high-pressure client services environments.
School Bus Operator
Lee District Schools
01.1990 - 05.2018
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Maintained Florida driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Education
No Degree - Applied Behavioral Sciences
Ashford University
San Diego, CASkills
- Credit Card Transaction Processing
- Training and Development
- Member Relations
- Resolving Discrepancies
- Process Knowledge
- Inbound/Outbound Calls
- Team Goals
- Problem Investigations
Timeline
Member Services Supervisor
Benecard PBF Services
03.2019 - Current
School Bus Operator
Lee District Schools
01.1990 - 05.2018
No Degree - Applied Behavioral Sciences
Ashford University
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