Katrina Woods
Sparks
Summary
Dedicated hospitality professional with extensive experience in delivering outstanding customer service. Demonstrates strong teamwork and adaptability in dynamic environments, effectively managing multiple tasks and customer inquiries. Committed to maintaining organized workspaces and fostering positive interactions to enhance guest satisfaction.
Overview
16
16
years of professional experience
Work History
Server
Great Full Gardens
2021.10 - Current
- Greet and guide customers.
- Work well in a team setting, providing support and guidance.
- Develop and maintain courteous and effective working relationships.
- Take accurate food and beverage orders, ensuring timely delivery of quality meals for enhanced customer satisfaction.
- Maintain pristine sanitation standards.
- Answer questions about menu, ingredients, and allergies.
- Manage high-paced environment, delivering service with efficiency and friendliness to maintain positive dining experiences.
Paralegal
PulverLaw
2018.05 - 2018.12
- Promoted from Administrative Assistant.
- Managed law firm, calendar, correspondence and accounting.
- Built client relations and trust.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information, and provided solutions to problems.
Administrative Assistant
Michael A. Rosenauer, LTD; Wallace & Millsap LLC, PulverLaw
2017.03 - 2018.05
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations, and provided exceptional service.
Client Service Coordinator & Doctor’s Assistant
Baring Boulevard Veterinary Hospital
2016.01 - 2017.03
- Cultivated interpersonal skills by building positive relationships with clients and colleagues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Technical Support Representative
Alorica Corporation (contracted with AT&T)
2013.12 - 2016.01
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Sales Associate
Tilly's World of Jeans
2012.08 - 2014.01
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Kid Konnection Counselor
City of Sparks
2010.10 - 2011.11
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Education
Honors Diploma -
Edward C. Reed High School
Sparks, NV06.2012
Skills
- Exceptional customer service
- Guest engagement
- Cash handling
- Quality control
- Excellent communication
- Team member support
- Strong work ethic
- Safe food handling
Accomplishments
- Millennium Scholarship, 2012
- Charity Fundraising: Education for African children, 2012
- Reforestation project, Algarve, Portugal, 2019
- Solo international backpacking, 2019-2020 and 2023-2024
- Nevada Notary Public, 2017-2024
Timeline
Server
Great Full Gardens
2021.10 - Current
Paralegal
PulverLaw
2018.05 - 2018.12
Administrative Assistant
Michael A. Rosenauer, LTD; Wallace & Millsap LLC, PulverLaw
2017.03 - 2018.05
Client Service Coordinator & Doctor’s Assistant
Baring Boulevard Veterinary Hospital
2016.01 - 2017.03
Technical Support Representative
Alorica Corporation (contracted with AT&T)
2013.12 - 2016.01
Lead Sales Associate
Tilly's World of Jeans
2012.08 - 2014.01
Kid Konnection Counselor
City of Sparks
2010.10 - 2011.11
Honors Diploma -
Edward C. Reed High School