Yardi, Boston Post, Resman
Kaamilya Morgan
Property Management
Lewisville,NC
Summary
Ambitious, offering excellent interpersonal communication, relationship management, customer service and presentation skills. Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Seasoned property manager. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
23
23
years of professional experience
Work History
Property Manager
Partnership Property Management
Lewisville , NC
08.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
Property Manager
Westdale Real Estate Investment & Management
Winston Salem, NC
02.2018 - 08.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
Property Manager
Residents @1805
Greensboro , NC
01.2015 - 02.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained sufficient number of units market-ready for lease.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Manager
Housing Authority
Winston-Salem, NC
12.1999 - 09.2003
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
- Communicated effectively with customers to solve problems and promote customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Leasing Agent
BG Staffing Inc.
Greensboro, NC
01.2019 - 08.2022
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Marketed the property to local businesses through collateral, emails and phone calls.
- Escalated any major issues to the property manager for immediate remediation.
- Invited prospects to fill out an application upon completion of the property tour.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified that all customer complaints were handled promptly and appropriately.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Conducted property tours to highlight features of properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Marketed property to local businesses through collateral, emails and phone calls.
- Recruited new residents through website advertising and marketing.
- Used Software to keep record of financial transactions and rental applications.
- Used Software and Software to help create property brochures for advertising available properties and developments.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
File Clerk
Manpower -Contract
Winston-Salem, NC
04.2003 - 07.2008
- Wrote documents outlining file management protocols.
- Located missing file materials, which enabled Files to meet project deadlines and avoid lost man-hours.
- Examined, categorized and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
- Implemented improvements to file systems and procedures.
- Checked accuracy and integrity of files and resolved errors.
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
- Worked independently and under guidance to master general clerical tasks.
- Performed diverse office assistance functions as required.
- Assisted coworkers and staff members with special tasks on daily basis.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Compiled and inventoried documents for archival.
- Monitored and updated filing systems to meet organization standards.
- Classified documents according to specified guidelines.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Compiled, sorted and filed high volume of documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Retrieved file information and made copies for authorized users.
Customer Service Representative Supervisor
Dudley Haircare
Kernersville, NC
02.2002 - 02.2003
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Codified office structures and processes to promote teamwork and performance.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Interpreted management directives to establish mandates for administrative staff.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Led customer service projects to address and achieve key business objectives.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma - High School
Love of A Better Education
Winston-Salem, NCMaster of Criminal Justice - Law (Pre-Law)
Guilford Technical Community College
Jamestown, NCMaster of Criminal Justice - Law (Pre-Law)
Forsyth Technical Community College
Winston-salem, NCSkills
Customer service-focused
undefinedSoftware
Timeline
Property Manager
Partnership Property Management
08.2022 - Current
Leasing Agent
BG Staffing Inc.
01.2019 - 08.2022
Property Manager
Westdale Real Estate Investment & Management
02.2018 - 08.2020
Property Manager
Residents @1805
01.2015 - 02.2018
File Clerk
Manpower -Contract
04.2003 - 07.2008
Customer Service Representative Supervisor
Dudley Haircare
02.2002 - 02.2003
Assistant Manager
Housing Authority
12.1999 - 09.2003
High School Diploma - High School
Love of A Better Education
Master of Criminal Justice - Law (Pre-Law)
Guilford Technical Community College
Master of Criminal Justice - Law (Pre-Law)
Forsyth Technical Community College
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