Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaaszha Anderson

Rocky Mount,NC

Summary

Proven Inventory Specialist with a track record of implementing barcode scanning technology to significantly enhance order fulfillment efficiency at WIS International Inventory Service. Excels in customer service and problem-solving, adept at addressing customer complaints and streamlining billing processes. Demonstrates critical thinking and active listening, ensuring high-quality customer relations and inventory management.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Duke Energy
Remote
07.2020 - 06.2024
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Processed customer billing invoices and payments daily for monthly billing cycle.

Inventory Specialist

WIS International Inventory Service
Tarboro, NC
12.2019 - 06.2022
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Packer Associate

QVC
Tarboro, NC
10.2016 - 11.2018
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Operated shrink wrap, banding and other wrapping machines.
  • Inspected items for defects and damage.

Education

Tar River Academy

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Call Center Operations

Timeline

Customer Service Representative

Duke Energy
07.2020 - 06.2024

Inventory Specialist

WIS International Inventory Service
12.2019 - 06.2022

Packer Associate

QVC
10.2016 - 11.2018

Tar River Academy
Kaaszha Anderson