Kabao Lo
Sheboygan,WI
Summary
Detail-oriented Administrative Assistant with diverse experience in administrative support and customer service. Expertise in managing communications, scheduling, and utilizing Microsoft Office Suite to enhance documentation processes. Committed to leveraging strong organizational and communication skills to promote participant success in a new role.
Overview
1
1
Certification
12
12
years of professional experience
Work History
FSET Case Management
Community Advocates
Milwaukee , WI
09.2025 - Current
- Supported participants in achieving employment goals by providing resume assistance, interview preparation, and connections to educational and vocational training resources.
- Monitor and manage caseloads, advocate for participants, and coordinate services to address barriers and promote successful outcomes.
- Facilitated participant enrollment in FSET program by visiting Hunger Task Force location. to enroll participants in the FSET program.
- Collaborated with diverse coworkers to achieve participant-focused goals and resolve related issues.
- Executed daily responsibilities with accuracy to support overall service delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in small group projects, utilizing Excel, Outlook, and Word for diverse administrative tasks.
W-2 Financial and Employment Planner
Maximus
Milwaukee, WI
11.2024 - 09.2025
- Guided participants in creating career plans, providing resources that facilitated achievement of employment goals.
- Monitored and managed high volume of cases, advocating for participants' needs while documenting and communicating effectively using Microsoft Outlook, Excel, and Word.
- Scheduled and tracked participant appointments and attendance, enhancing engagement and follow-through.
Administrative Assistant
Maximus
Milwaukee, WI
04.2024 - 11.2024
- Managed communication via general mailbox and processed W2 and job access loan applications to ensure timely support.
- Addressed participant inquiries and facilitated transportation assistance by distributing gas cards to enhance access.
- Collaborated on small group projects to enhance teamwork and productivity., utilizing Excel, Outlook, and Word to streamline administrative tasks.
Front Manager
Vietnamese Noodle
Mequon, WI
06.2018 - 12.2023
- Gathered and analyzed customer feedback, enhancing service quality and informing operational improvements.
- Assisted with cash registers, resolving customer requests and complaints to enhance satisfaction.
- Maintained cleanliness and adhered to food safety guidelines, ensuring a safe dining environment.
Operations Assistant/Office Administrator
United Performing Arts Fund
Milwaukee, WI
02.2017 - 09.2018
- Coordinated dispatch of company correspondence, ensuring timely delivery and efficient communication.
- Processed credit card and cash transactions for corporate donations, ensuring accuracy in donor information and data entries to support fundraising efforts.
- Welcomed and greeted customers at front desk, creating positive first impressions that fostered customer relations.
Team Member
Culver's Restaurant
Shorewood, WI
01.2017 - 05.2018
- Delivered exceptional customer service through efficient management of order-taking, food serving, and cash handling at both front-end and drive-thru operations.
- Supported seamless restaurant operations by managing food, drink, and dessert stations.
- Ensured cleanliness and organization in dining area to improve customer experience.
Shift Lead/Crew Trainer
Culver's Restaurant
Shorewood, WI
08.2014 - 12.2016
- Trained and mentored new staff in front-end operations, emphasizing register use and adherence to food safety standards.
- Directed team members across multiple workstations to enhance productivity and ensure smooth operational flow.
- Resolved customer inquiries and complaints promptly while troubleshooting technical issues with cash registers and equipment.
Education
Bachelor's Degree - Accounting
University of Wisconsin
Milwaukee, WI12-2018
Bachelor's Degree - Accounting
Lakeland University
Sheboygan, WI12-2017
Associates Degree - Accounting
Northeast Wisconsin Technical College
Green Bay, WI12-2016
Accounting Assistant Certificate - Accounting
Northeast Wisconsin Technical College
Green Bay, WI04-2015
High School Diploma -
West High School
Green Bay, WI06-2014
Skills
- Case management
- Participant Advocacy
- Employment Counseling
- Appointment Coordination
- Time Management
- Organizational skills
- Detail orientation
- MS office
- Effective communication
- Communication
- Teamwork and Adaptability
- Adaptability
- Conflict Resolution
- Customer Service Professionalism
Certification
Financial Employment Planner, State of Wisconsin, 2024
Timeline
FSET Case Management
Community Advocates
09.2025 - Current
W-2 Financial and Employment Planner
Maximus
11.2024 - 09.2025
Administrative Assistant
Maximus
04.2024 - 11.2024
Front Manager
Vietnamese Noodle
06.2018 - 12.2023
Operations Assistant/Office Administrator
United Performing Arts Fund
02.2017 - 09.2018
Team Member
Culver's Restaurant
01.2017 - 05.2018
Shift Lead/Crew Trainer
Culver's Restaurant
08.2014 - 12.2016
Bachelor's Degree - Accounting
University of Wisconsin
Bachelor's Degree - Accounting
Lakeland University
Associates Degree - Accounting
Northeast Wisconsin Technical College
Accounting Assistant Certificate - Accounting
Northeast Wisconsin Technical College
High School Diploma -
West High School