Kabrina Jones
Montgomery,PA
Summary
I have grown up in the field of animal welfare. I started when I was 17 years old. I learned and grew tremendously during my many years. But now I am looking for a new path where I can showcase my talents in or out of the animal welfare industry.
Overview
1
1
year of professional experience
Work History
Kennel Manager
Lycoming County Spca
08.2023 - Current
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Oversaw care, and medication of stray, and surrendered animals during kennel stays.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
- Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
- Managed scheduling for staff of 25-30 staff members.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Home Schooled
Williamsport, PA05-2005
Skills
- Animal care expertise
- Safety procedures
- Animal body language
- Policy enforcement
- Staff scheduling
- Employee monitoring
- Kennel recordkeeping
- Positive attitude
- Customer relations
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Computer skills
Timeline
Kennel Manager
Lycoming County Spca
08.2023 - Current
GED -
Home Schooled
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