Kabrina Jones
Montgomery,PA
Summary
I have grown up in the field of animal welfare. I started when I was 17 years old. I learned and grew tremendously during my many years. But now I am looking for a new path where I can showcase my talents in or out of the animal welfare industry.
Overview
21
21
years of professional experience
Work History
Kennel Manager
Lycoming County Spca
08.2003 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Provided excellent customer service by addressing client inquiries promptly and professionally
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry
- Managed scheduling for staff of 25-30 staff members
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Streamlined record keeping for better tracking of daily activities and animal health data
- Improved kennel operations by implementing efficient scheduling and staff management strategies
- Oversaw care, and medication of stray, and surrendered animals during kennel stays
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care
- Enhanced animal care standards through regular monitoring and updating of health protocols
- Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility
- Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility
Education
GED -
Home Schooled
Williamsport, PA05.2005
Skills
- Animal care expertise
- Safety procedures
- Animal body language
- Policy enforcement
- Staff scheduling
- Employee monitoring
- Kennel recordkeeping
- Positive attitude
- Customer relations
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Computer skills
Additional Information
References
Jackie Eckard: (570) 660-8409
Kelli Smith: (570) 660-2552
Bethany Reed: (570) 567-4858
Nicole Holcomb: (570) 764-6970
Kacie Metzger: (570) 660-2640
Timeline
Kennel Manager
Lycoming County Spca
08.2003 - Current
GED -
Home Schooled
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