Kacey -Ann Phillips
Far Rockaway,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Server
Creme Cuisine Restaurant
Brooklyn, NY
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Paint Department Sales Associate
Lowes Home Improvment
Brooklyn, NY
03.2017 - 07.2021
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Alerted customers of department promotions and sales to increase overall departmental sales of 123%.
Preload Package Handler
UPS
New York, NY
06.2017 - 11.2017
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Maintained clean, orderly work environment free of hazards
Beauty Advisor
Mia's Hair & Beauty Supply
Hartford, CT
09.2013 - 07.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Internship Student
CM Recycling
Kingston,JA
07.2009 - 08.2011
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
New York Hair Factory
Brooklyn, NY
03.2002 - 07.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased sales by 10%
Education
High School Diploma -
Wingate High School
Brooklyn, NY06.2002
Skills
- Workflow Coordination
- Customer Service
- Administrative and Office Support
- Verbal and Written Communication
- Outstanding Communication Skills
- Microsoft PowerPoint, Excel and Microsoft Words
Timeline
Server
Creme Cuisine Restaurant
03.2023 - Current
Preload Package Handler
UPS
06.2017 - 11.2017
Paint Department Sales Associate
Lowes Home Improvment
03.2017 - 07.2021
Beauty Advisor
Mia's Hair & Beauty Supply
09.2013 - 07.2016
Internship Student
CM Recycling
07.2009 - 08.2011
Customer Service Representative
New York Hair Factory
03.2002 - 07.2008
High School Diploma -
Wingate High School