Kacey -Ann Phillips
Far Rockaway,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Server
Creme Cuisine Restaurant
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Paint Department Sales Associate
Lowes Home Improvment
03.2017 - 07.2021
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Alerted customers of department promotions and sales to increase overall departmental sales of 123%.
Preload Package Handler
UPS
06.2017 - 11.2017
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Maintained clean, orderly work environment free of hazards
Beauty Advisor
Mia's Hair & Beauty Supply
09.2013 - 07.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Internship Student
CM Recycling
07.2009 - 08.2011
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
New York Hair Factory
03.2002 - 07.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased sales by 10%
Education
High School Diploma -
Wingate High School
Brooklyn, NY06.2002
Skills
- Workflow Coordination
- Customer Service
- Administrative and Office Support
- Verbal and Written Communication
- Outstanding Communication Skills
- Microsoft PowerPoint, Excel and Microsoft Words
Timeline
Server
Creme Cuisine Restaurant
03.2023 - Current
Preload Package Handler
UPS
06.2017 - 11.2017
Paint Department Sales Associate
Lowes Home Improvment
03.2017 - 07.2021
Beauty Advisor
Mia's Hair & Beauty Supply
09.2013 - 07.2016
Internship Student
CM Recycling
07.2009 - 08.2011
Customer Service Representative
New York Hair Factory
03.2002 - 07.2008
High School Diploma -
Wingate High School
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