Kacey Berthelot
Amite,LA
Summary
Detail-oriented Lead Customer Service Representative with strong track record in order processing and customer issue resolution. Committed to maintaining high standards of customer satisfaction and achieving first-call resolution. Skilled in handling complex inquiries and managing Return Merchandise Authorizations while driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Lead Customer Service Representative
Smitty’s Supply
02.2010 - 08.2025
- Entered and processed customer orders efficiently in the system, ensuring accuracy and timely fulfillment.
- Interacted directly with customers to resolve complaints and answer inquiries, maintaining a high standard of customer satisfaction.
- Answered phone calls and utilized computer systems to explore and implement solutions for customer issues.
- Managed the process of entering Return Merchandise Authorizations (RMA), ensuring compliance and accuracy.
- Achieved a high first-call resolution rate, successfully resolving 85% of customer issues on the initial contact.
Education
High School Diploma -
Amite High School
Amite, LASkills
- Customer service
- Problem solving
- Order processing
- Issue resolution
- RMA management
- Communication skills
- Time management
- Data entry
- Customer relationship management
- Analytical thinking
Timeline
Lead Customer Service Representative
Smitty’s Supply
02.2010 - 08.2025
High School Diploma -
Amite High School