Kacey Smith
Bellevue,Vieux Fort
Summary
Dynamic Customer Service Representative with a proven track record at Itel International, adept in problem-solving and critical thinking. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening, consistently achieved satisfactory outcomes, boosting company reputation and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Itel International
Vieux Fort
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hair Salon Assistant
Hair Boss
Vieux Fort
01.2019 - 01.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
High School Diploma -
Piaye Secondary School
06-2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Monroe College
International Hospitality Training Institute
Front Office Services
References
Othenio Eugene
Program Manager (758-518-1827)
Amanda James
Supervisor (758-724-1657)
Timeline
Customer Service Representative
Itel International
01.2020 - Current
Hair Salon Assistant
Hair Boss
01.2019 - 01.2020
High School Diploma -
Piaye Secondary School
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