Kacey Zdanuk
Euless,TX
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
21
21
years of professional experience
Work History
Director of Operations
Eurest Dining
07.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Created effective sales promotions and marketing strategies
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Food Service Director
Aramark
05.2011 - 07.2022
- Increased café sales by 50% in one fiscal year
- Oversee three site accounts equaling 5.7 million in sales
- Implemented a new catering program for the campus which resulted in a $120,000 worth of bookings
- Communicate sales, promotions and all campus needs with the client
- Exceeded profitability goals for the past two fiscal years
- Maintained strong relationships with customer and clients
General Manager
Kincaid’s Incorporated
07.2007 - 11.2010
- Successfully revitalized an under-performing store
- Designed and implemented a new scheduling plan which resulted in saving $200,000 company-wide on labor costs
- Increased gross profit to 1.5 million and lowered expenses
- Created and developed a catering program
- Analyzed Profit and Loss Statements
- Managed all hiring and termination of employees.
Food Service Director
Eurest Dining
01.2004 - 07.2007
- Managed creative monthly merchandising themes
- Managed and compiled weekly staff schedules
- Set up and met with outside vendors securing products and services for new account openings
- Designed client appropriate menus
- Managed and oversaw completion of a new account opening from ground level.
Education
Bachelor of Science - Hotel and Restaurant Management
Texas Tech University
Lubbock, TX12.2003
Skills
- Operations Management
- Growth Optimization
- Client Retention
- Staff Management
- Revenue Generation
- Decision-making capabilities
- Financial Management
- Project Management
- Process Improvement
- Budgeting and forecasting
Accomplishments
- Account of the Year 2023
- Top Sales Tour Site
- Center for Excellence Account
Timeline
Director of Operations
Eurest Dining
07.2022 - Current
Food Service Director
Aramark
05.2011 - 07.2022
General Manager
Kincaid’s Incorporated
07.2007 - 11.2010
Food Service Director
Eurest Dining
01.2004 - 07.2007
Bachelor of Science - Hotel and Restaurant Management
Texas Tech University