Kachanne Wilcoxon
Flomaton,United States
Summary
Dynamic office manager with proven expertise at Food Giant, excelling in customer service and office administration. Recognized for enhancing customer experiences and maintaining cash accuracy. Strong organizational skills and a commitment to fostering positive client relationships, ensuring operational efficiency and client retention. Proficient in managing high-volume transactions with attention to detail. Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Kedplasma
Pensacola, Florida
06.2026 - Current
- Collected blood samples from donors following safety protocols and procedures.
- Prepared and labeled specimens for laboratory testing and analysis.
- Maintained accurate records of donations and donor information.
- Ensured cleanliness and organization of work areas for efficiency and safety.
- Communicated effectively with donors to ensure comfort during procedures.
- Monitored donor reactions post-donation for any adverse effects.
- Verified patient information prior to specimen collection.
- Provided excellent customer service while interacting with patients.
- Responded quickly to emergency situations to ensure patient safety. and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
Bank Teller
Bank of Brewton
Brewton, United States
05.2025 - 08.2025
- Facilitated customer transaction processes to improve service experience.
- Conducted daily drawer counts to ensure cash accuracy.
- Verified safe contents for compliance with security protocols.
- Welcomed customers to create a positive atmosphere.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Provided customer records, account statements and copies of checks.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies.
Office Manager
Food Giant
Flomaton, United States
05.2019 - 11.2022
- Facilitated customer transaction processes to improve service experience.
- Conducted daily drawer counts to ensure cash accuracy.
- Verified safe contents for compliance with security protocols.
- Welcomed customers to create a positive atmosphere.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Provided customer records, account statements and copies of checks.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies.
Education
Medical Assistant
Express Training
09.2026 - 09.2026
Phlebotomy - Phlebotomy
Monroe Healthcare Training Academy
High School -
Northview High School
CenturySkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Phlebotomy
- Cash handling
- Transaction processing
- Home health caregiver
- Blood collection
- Patient care
Personal Information
- Date of Birth: 08/04/95
- Place of Birth: Pensacola
Timeline
Medical Assistant
Express Training
09.2026 - 09.2026
Phlebotomist
Kedplasma
06.2026 - Current
Bank Teller
Bank of Brewton
05.2025 - 08.2025
Office Manager
Food Giant
05.2019 - 11.2022
Phlebotomy - Phlebotomy
Monroe Healthcare Training Academy
High School -
Northview High School